Ignite Sales Quiz

1. When booking a water heater install in CMS for an existing customer. What button in CMS should be selected?

2. When cancelling a water heater install in CMS. What option should be selected in the Task Status field?

3. When looking for a customer’s past due balance in CMS. What section in CMS should you review?

4. When booking a tank less site inspection in CMS. What Problem code should be selected?

5. When attempting to retrieve a work order in CMS. What tab should you be using when searching for a work order number?

6. Customers called ignite and would like to upgrade their CPP protection from CPP furnace basic to a trio plan. What note type should be used when noting the customer’s account?