Reading 7

By "Mazin A.zamil"

Name:

Phone:

Email:

To: Talk and Text Cell Phone Company@email.com
From: Michael Reed@email.com
Subject: Complaint

Dear Talk and Text Representative,

I am writing to you to complain about my new cell phone and service plan. I bought a new cell phone from Talk and Text last month, but the phone is already broken. The instructions say that I can take pictures with it and store them on my phone, but when I take a picture, it is erased after a few minutes. I would like to return this phone and get a new one without a charge.

Also, my text messaging plan needs to be changed. I thought my plan was for unlimited texting, but I just received a bill for all of the texts I sent last month. I do not think that I should have to pay this bill because my service contract with Talk and Text says that I have unlimited texting.

Please respond to this email, or call me at 326-555-8125.

Sincerely,
Michael Reed

1. Michael is unhappy with his new cell phone. ____

2. Michael cannot take pictures with his phone. ____

3. Michael’s phone doesn’t store pictures. ____

4. Michael probably texts a lot. ____

5. Michael will probably pay his texting charges. ____

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