The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
B and C
Two types of Failure cost
Internal and External failure cost
Pre-operative and post operative failure cost
ISO is
Indian Standard Organization
International Standard Organization
TQM is
Cost of Quality includes
Cost of all work to build a product or service that conforms to the requirements
Training programs
Cost of all the work resulting from no-conformance to the requirements
All of the above
Which of the following is not considered a cost of non-conformance to quality?
Scrap
rework
Process control
None of the above
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