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Quality Quiz - Phones Jan 2017

What is your name? (first and last)

Who is your Team Lead?

If you needed to educate a guest on our order processing/shipping timelines, where would you find them listed?

The website

Knowledgebase

Youlu

All of the above

When a guest calls in and they don’t have an OSC profile with us, when do we ask them for their first and last name?

At the beginning of the call

Never

Whenever we can fit it into the conversation

List the sections of the QAT in the proper order

Transactional, Conversational, Product, Education

Conversational, Product, Education, Call Resolution

Conversational, Product, Call Resolution

How do you educate a guest on our care/wash instructions and return policy when placing an order?

Let them know it can be found on the website

We don’t educate on either of these things

Let them know both can be found in the order confirmation email

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