Amazon Seller Support FBA Cross Training Assessment

Seller calls you stating that we are charging him incorrectly for Oversize items. He wants you to change the dimensions. What ticket would you cut?

Bin Check

Cubiscan

What tool do you use to cut the ticket?

Remedy Create

CTI

Spot: Ticketing System

Remedy View and Edit

What does FNSKU stands for?

Fulfilled Networking Stock Keeping Unit

Fulfillment Networth Stock Keeper Unit

Fulfillment Network Stack Keeping Unit

Fulfillment Network Stock Keeping Unit

What are the possible scenarios wherein you need to cut a cubiscan ticket?

Measures the dimensions of the items in the Seller’s inventory (includes weight, height, with, length)

If the unit is measured as over-sized it will have more associated fees

Sellers may request re-scan of the unit dimensions to reduce the fees they are paying

To check specifications on a unit

In the storage monitor that can be found on the Manage FBA Shipment, what is the current level of inventory if the indicator is green?

75% - 90% of the limit

More than 90% of the limit

Less than 75% of the limit

In the storage monitor that can be found on the Manage FBA Shipment, what is the current level of inventory if the indicator is Red?

75% - 90% of the limit

More than 90% of the limit

Less than 75% of the limit

In the storage monitor that can be found on the Manage FBA Shipment, what is the current level of inventory if the indicator is Yellow?

75% - 90% of the limit

More than 90% of the limit

Less than 75% of the limit

When you use the Inventory Placement Service, the destination fulfillment center is determined by the seller.

True

False

The Unit was returned to stock as "unsellable." This does not necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens the customer is refunded, but the Unit stays in your inventory as "unsellable." You may request to have the Unit returned to you.

SELLABLE

CUSTOMER DAMAGED

EXPIRED

The Unit was returned to stock and is available for purchase.

SELLABLE

CUSTOMER DAMAGED

EXPIRED

Units that are within 50 days of the expiration date may be set aside as Unsellable and eventually removed for disposal by Amazon. Units that have been disposed will not be available for return. You may request to have expired Units returned to you if they have not been disposed of.

SELLABLE

CUSTOMER DAMAGED

EXPIRED