Amazon Seller Support FBA Cross Training Assessment
Amazon Seller Support FBA Assessment
Test your knowledge of Amazon Seller Support terminology and procedures with this comprehensive quiz designed for FBA cross-training. Perfect for those looking to sharpen their skills and understanding in the e-commerce space.
- 15 engaging questions
- Multiple choice, match answers, and checkbox formats
- Instant feedback on your answers
Seller calls you stating that we are charging him incorrectly for Oversize items. He wants you to change the dimensions. What ticket would you cut?
Bin Check
Cubiscan
What tool do you use to cut the ticket?
Remedy Create
CTI
Spot: Ticketing System
Remedy View and Edit
What does FNSKU stands for?
Fulfilled Networking Stock Keeping Unit
Fulfillment Networth Stock Keeper Unit
Fulfillment Network Stack Keeping Unit
Fulfillment Network Stock Keeping Unit
What are the possible scenarios wherein you need to cut a cubiscan ticket?
Measures the dimensions of the items in the Seller’s inventory (includes weight, height, with, length)
If the unit is measured as over-sized it will have more associated fees
Sellers may request re-scan of the unit dimensions to reduce the fees they are paying
To check specifications on a unit
What information you can get by using FNSKU Lookup Tool?
IOG
Merchant ID
FC
Condition
Reserved Inventory
On hand
In the storage monitor that can be found on the Manage FBA Shipment, what is the current level of inventory if the indicator is green?
Less than 75% of the limit
Less than 75% of the limit
Less than 75% of the limit
In the storage monitor that can be found on the Manage FBA Shipment, what is the current level of inventory if the indicator is Red?
Less than 75% of the limit
Less than 75% of the limit
Less than 75% of the limit
In the storage monitor that can be found on the Manage FBA Shipment, what is the current level of inventory if the indicator is Yellow?
Less than 75% of the limit
Less than 75% of the limit
Less than 75% of the limit
When you use the Inventory Placement Service, the destination fulfillment center is determined by the seller.
True
False
The Unit was returned to stock as "unsellable." This does not necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens the customer is refunded, but the Unit stays in your inventory as "unsellable." You may request to have the Unit returned to you.
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
The Unit was returned to stock and is available for purchase.
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
Units that are within 50 days of the expiration date may be set aside as Unsellable and eventually removed for disposal by Amazon. Units that have been disposed will not be available for return. You may request to have expired Units returned to you if they have not been disposed of.
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
CUSTOMER DAMAGED
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