ALM 4 - Assessment 2
What are the correct DL of Storage and Backup for Keurig & GT?
GT : DL IN IS GT-Storage, DL IN IS GT-Backup KGM : DL IN IS Keurig – Storage, DL IN IS Keurig - Backup
GT : GT-Storage, DL IN IS GT-Backup KGM : DL IN IS Keurig – Storage, DL IN IS Keurig - Backup
GT : DL IN IS GT-Storage, DL IN IS GT-Backup KGM : DL IN IS Keurig – Storage, Keurig - Backup
GT : DL IN IS GT-Storage, DL IN IS GT-Backup KGM : DL IN IS Keurig – Wintel, DL IN IS Keurig - Backup
Which are the two data centers of GT
EDC, CDI
CHI, EDC
EDC, CDC
None of the Above
GT: In Commvault VM backup report when a client is Partially Successful, you can mark it as success if it Failed reason is .. ?
Failed independent disks are not supported
Failed Physical RDM disks are not supported
Failed Unable to quiesce guest file system during snapshot creation
Failed Unable to quiesce guest file system during snapshot creation & Failed independent disks are not supported
Mark the correct client which belongs to GT Avamar Backup
Cdc-sql-c01n3
2-EDC-APP-AUDD01
Nyc-fps-001.us.gt.com
EDC-BKP-MAP01
Naming convention of the Clients starting with 1-,2-,3-,4- belongs to
Keurig File system clients
GT Commvault file system clients
Avamar Clients
GT Commvault VM Clients
In GT Backup if you got any issues related to Wintel, which below team will be your first level of contact
DL IN NA GT-IMOC L1.5-Wintel
DL IN NA GT-L2-Wintel
DL IN NA GT-L3-Wintel
Service Desk
Please identify the HP LHN hostname from the below GT Storage Hosts
EDC-FAS-3160-1B
ENT-SAN-6540-1
CDC-SAN-LHP01
EDC-SAN-E60-1A
Identify the correct sequence of the alerts triggering to GT web mails where monitoring can be done by this alerts ? P. DataProtectionAdvisor@us.gt.com Q. itenterprisedatacenter@us.gt.com R. FWIITEnterpriseDataCenter@us.gt.com S. simpana@cdc-bkp-p01
P(Avamar), Q( HP LHN), R(Nexsan), S(SUN)
P(Commvault ), Q( HP LHN), R(Nexsan), S(Avamar)
P(Commault), Q( HP LHN), R(Avamar), S( SUN )
P(Avamar), Q( HP LHN), R(Nexsan), S( Commvault )
An alert is triggered as “Disk on adapter 2d, shelf 13, bay 13, failed”, under which category you can you see this failure on NetApp Oncommand System Manager?
Broken Disks
Aggregates
Volumes
Spare Disks
Which of the following RAID level is nested?
Raid 5
Raid 6
Raid 10
Raid 4
As part of L1 Storage & Backup Team, when you receive Incidents to your Queue. What can be done
Forward to Respective Team & Inform
Work on the Incident
Update the Incident
All the Above
Which Backup operation can create a DR/Secondary Copy of Primary Data of Onsite in Commvault
Auxiliary Job
Data Aging
Data Analyst
Backup
When old data needs to be deleted according to scheduled policy for a client, which below Commvault operation helps in removing the Aged data and will free up the disk space
Data Aging
Auxiliary job
Backup job
Archive job
What will be different Priority based Incidents created for Volumes and Aggregates used capacity thresholds?
Used Capacity % >80 (P4- Low), > 90(P3- Medium), >95(P2- High)
Used Capacity % >60 (P4- Low), > 70(P3- Medium), >80(P2- High)
Used Capacity % >70 (P4- Low), > 80(P3- Medium), >90(P2- High)
Used Capacity % >75 (P4- Low), > 85(P3- Medium), >98(P2- High)
Consider the below NetApp Critical Alerts Controller has taken over this node, Controller Down, Disk shelf fault, Storage system is dead, Chassis temperature is too low What priority incidents will generate automatically to IMOC S&B L1 Queue.
P4 –Low Priority
P3- Medium Priority
P2- High Priority
None
For which below Pending reasons SLM Clock will be On-Hold in BMC Remedy ITSM
Third Party vendor Action Required
Client Action Required
Client Hold
All the Above
What needs to be done, when an SQL team drops a mail regarding the Running status of the SQL clients which are backing up by Commvault in GT?
Check Job Controller for Client Status
Check the Backup Job history for the client from Client Computers
Both A & B( Check for job history if client is not running in Job controller for status ) Correct
None of the Above
For Snapmirror failures( Lag time > 24 hours), What priority ticket we need to create
P1- Critical
P2- High
P3- Medium
P4- Low
Correct Sequence of Pulling VM report of Commvault in GT
Reports> Computers> Agents Type> Modify> Virtual Servers > Run
Reports> Computers> Agents Type> Modify> SQL Servers > Run
Reports> Computers> Agents Type> Modify> Windows Servers > Run
Reports> Computers> Agents Type> Modify> NAS Servers > Run
What is the correct time to Pull the daily VM report in GT
5 AM CST to 4:59 AM CST
8 AM CST to 7:59 AM CST
6 AM CST to 5:59 AM CST
7 AM CST to 6:59 AM CST
What is the correct time to pull backup report in Keurig
5 AM EST to 4:59 AM EST
8 AM EST to 7:59 AM EST
6 AM EST to 5:59 AM EST
7 AM EST to 6:59 AM EST
What is the abbreviation of SAN?
Storage Area Network
Storage Attached Network
Space Attached Network
None
What is the most basic level of storage
SAN
DAS
NAS
ISCSI
What is the event Id for a planned reboot
41
1074
1076
6008
Suppose a Hyper-v Virtual server is in hung state(it is getting pinged but RDP is failing), what should we do next?
Check for ILO
Check from V Center
Check in hyper-v Manager
Others
What is the thresold level for D: drive free space for a server (GT Client)?
16%
15%
14%
10%
Which kind of services do we start?
Automatic
Manual
Disabled
Others
What is the Full form of HPSIM?
HP system Insight Manager
HP system Insight Management
HP system Insight Mantainance
Others
How can you check "Physical Disk Transfer Rate" count?
Event viewer
Performance monitor
Task scheduler
None of These
What is the resolution SLA for GT high priority ticket?
2 Hr
8 Hr
3 Hr
12Hr.
What are DL’s for the team CG Network, CG SAP Scheduling, and CG Control-M L1 Monitoring?
DL IN IS Keurig - Backup, DL IN IS KEURIG NIS,DL IN gmcr_batchmgmt,
DL IN IS KEURIG NIS,DL IN gmcr_batchmgmt, DL IN GMCR CONTROL-M L1
DL IN IS KEURIG NIS, DL IN GMCR CONTROL-M L1,DL IN IS KEURIG WINTEL IMOC
DL IN IS KEURIG WINTEL L3, DL NAR GMCR Security, DL IN IS Keurig - WPS SCCM
What are auto generated tickets and user tickets in GT?
L2 auto tickets, l1.5 user logged
L2 and L1.5 both are auto generated
L3 auto tickets, l1.5 user logged
L1.5 auto tickets, l2 user logged
What action needs to be taken if any error is faced while assigning incidents for Keurig Green Mountain?
Contact with Service Desk
Change the Categorization Step
Change the Assignee group
Closed the incident
Which are the two teams who do not require mails for accepting incidents
CG SAP Scurity, CG Web Middleware
CG SAP Scheduling , Cg Wintel
CG Imoc Wintel, Cg Wintel
None of them
What is the SLA timing for P1 tickets for Keurig Green Mountain?
30mins
40 mins
45mins
25mins
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