Week 4: Professional Communication

Name:

Which of the following is NOT considered a professional email etiquette?

Using proper grammar and spelling

Including unnecessary personal information

Responding promptly to emails

Using a professional tone

Keeping emails concise and focused

When addressing someone in a professional setting, what should you use?

Which of the following is an example of nonverbal communication?

Sending a text message

Smiling

Writing a letter

Making a phone call

Hand gestures

What is the purpose of active listening in professional communication?

To interrupt and provide immediate feedback

To understand and retain information

To dominate the conversation

To multitask while listening

Which of the following is an example of appropriate body language in a professional setting?

Slouching in your chair

Maintaining eye contact

Crossing your arms

Nodding to show understanding

Fidgeting with objects

What does it mean to "cc" someone in an email?

To carbon copy them

To create a new email thread

To send a confidential email

To attach a file

How should you handle conflicts or disagreements in professional communication?

Avoid addressing the issue

Listen actively and empathetically

Use aggressive language

Seek common ground and compromise

Involve others as mediators if necessary

Which of the following is an example of formal business attire?

Jeans and a t-shirt

A suit and tie

Shorts and flip-flops

Business casual attire

What is the purpose of using proper grammar and spelling in professional communication?

To impress others with your language skills

To ensure clear and effective communication

To show off your education

To make your writing more formal

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