Christmas Casual Induction Quiz

What are our customers needs?

Connectivity, Accessories, Device and plan

Support, Service, Care and encouragement

Device, Speed, Support and data

Connectivity, Data, Support and Device

What is the 4-Step Sales Process

Acknowledge, Discover, Solution and Closing the Sale

Discover, Solution, Small talk and end the sale

Hello, Close, Small talk and uncover

Acknowledge, Discover, Uncover and Confirm sale

Which one of these is not a prepay Vodafone offer?

My Flex

Endless Data

Pay n Go

Travel

What are some key aspects to find out about your customer during the discovery phase?

Whether or not they are Consumer, Business or a Vodafone Customer

What are their interests and family situation

What device do they have and their use types

All of the above

How many companions can you add to an Endless data plan?

How much is our cheapest Endless Data plan?

$30

$45

$40

$60

How much is is daily roaming on our Endless Data plans?

$10

Does MyFlex come with Free Hotspotting?

Yes

What speed does the data on Endless Data plans slow down to after you have used all the max speed date

3mbps

5mbps

1.2mbps

1.5mbps

What is our warranty on all devices we sell?

12 months

24 months

36 months

We dont offer warranty

What is our OBF period?

14 Days

20 Days

28 Days

31 Days

What website can we use to easily compare device specs?

GSM Arena

GPS Arena

Google

MGM Arena

What is the name of the App we use for data transfers for Samsung devices?

Phone Clone

Clone Phone

Smart Switch

iCloud Backup

What system do we use to sell prepay top up vouchers?

CSR GUI

Pronto

Siebel

Oneview

What does APN stand for?

Alpacas Pest Nobody

Access Point Network

Access Point Name

Assist Potential Network

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