Customer Service Practitioner

Understand your organisation– How well do you understand the organisation you are working for? Do you know the brand promise, mission statement, the culture and all relevant policies and procedures for your role?

Meeting regulations and legislation – Do you know and understand all the legislation and regulatory requirements that effect your business, and do you know your responsibility to this and how to apply it when delivering service?

Systems and resources: Do you know and understand all the different systems in your workplace and how to use this to meet the needs of the customer?

Your role: Do you fully understand you role and the impact you have within the organisation including targets and objectives?

Customer Experience: Do you understand how to establish the facts to enable you to create a customer focused experience and how to build trust and why its important?

Product and service: Do you understand the full range of products and services offered by the organisation including how to keep up to date and what the features and benefits of each are?