Customer Service Practitioner
Knowing your customers – do you understand all your customer types, internal external, and able to identify the best ways to manager their expectations effectively?
Not sure
I know a little
Understand mostly
Have a good understanding and can help others
Master in the subject
Understand your organisation– How well do you understand the organisation you are working for? Do you know the brand promise, mission statement, the culture and all relevant policies and procedures for your role?
Not sure
I know a little
Understand mostly
Have a good understanding and can help others
Master in the subject
Meeting regulations and legislation – Do you know and understand all the legislation and regulatory requirements that effect your business, and do you know your responsibility to this and how to apply it when delivering service?
Not sure
I know a little
Understand mostly
Have a good understanding and can help others
Master in the subject
Systems and resources: Do you know and understand all the different systems in your workplace and how to use this to meet the needs of the customer?
Not sure
I know a little
Understand mostly
Have a good understanding and can help others
Master in the subject
Your role: Do you fully understand you role and the impact you have within the organisation including targets and objectives?
Not sure
I know a little
Understand mostly
Have a good understanding and can help others
Master in the subject
Customer Experience: Do you understand how to establish the facts to enable you to create a customer focused experience and how to build trust and why its important?
Not sure
I know a little
Understand mostly
Have a good understanding and can help others
Master in the subject
Product and service: Do you understand the full range of products and services offered by the organisation including how to keep up to date and what the features and benefits of each are?
Not sure
I know a little
Understand mostly
Have a good understanding and can help others
Master in the subject
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