Comptia A+ Practice Test 2

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CompTIA A+ Practice Test 2

Prepare for your CompTIA A+ certification with this comprehensive practice quiz! Test your knowledge across various topics, including networking, hardware, and troubleshooting scenarios relevant to real-world IT situations.

Features:

  • Over 100 questions covering critical IT concepts
  • Immediate scoring and feedback
  • Designed for both beginners and experienced professionals
101 Questions25 MinutesCreated by FixingTech101
Which of the following services provides the ability to resolve UNC to appropriate IP addresses
A. DNS
B. DHCP
C. Proxy
D. Web server
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?
A. There are conflicting DHCP servers on the network
B. There are conflicting ARP records
C. There are conflicting gateways on the network
D. There are conflicting IP protocols
A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off. Which of the following MOST likely need to be performed? (Choose two.)
A. Reset the lamp life counter
B. Replace the cooling fan
C. Adjust the brightness
D. Update the laptop video driver
E. Install a higher lumen lamp
F. Change the video resolution
A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity. Which of the following should the technician do FIRST?
A. Check the power cable connection
B. Check the voltage of the PSU with a tester
C. Test for distended capacitors
D. Check the voltage switch
A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on logical disk 0, physical disk 2 has failed. Which of the following is the BEST course of action to take to resolve the problem?
A. Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
B. Immediately replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
C. Delete logical disk 0 and manually configure a new RAID array only using the known-good working drives. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
D. In the controller, convert the RAID 5 array to RAID 0 array to avoid system downtime. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?
A. Plenum
B. Fiber
C. Shielded
D. Coaxial
Which of the following devices performs forwarding decisions based on MAC addresses?
A. Switch
B. Router
C. Hub
D. Repeater
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best step for the technician to take?
A. Check to see if insufficient hard drive space is causing the issue
B. Update the operating system, drivers, and firmware on the PC
C. Log into the PC with another user profile and test performance
D. Shut down the PC, unplug the power for 30 seconds, and then boot the PC
An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?
A. WAN
B. PAN
C. LAN
D. MAN
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?
A. Reboot the computer into safe mode and try to print a test page
B. Download the correct drivers from the manufacturer’s website and install them
C. Unplug the USB cable from the printer and try another USB slot on the PC
D. Set the printer as the default within the device properties
A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. Which of the following is MOST likely the cause of the performance issue on the device?
A. Too many applications are running updates
B. The device is currently running in airplane mode
C. The internal memory is failing on the device
D. The OS update is too resource intensive for the device
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?
A. Channels
B. Frequency
C. Antenna power level
D. SSID
A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine. Which of the following should be done NEXT?
A. Check for firmware updates
B. Configure extended display mode
C. Replace the external monitor
D. Adjust the laptop’s BIOS settings
A technician needs to call a user’s cellular provider to troubleshoot a network speed issue with the user’s mobile device. Which of the following technologies is the technician troubleshooting?
A. Long-term evolution
B. Near-field communication
C. Radio frequency ID
D. Z-wave
About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server. Which of the following should the technician check NEXT?
A. RAID 5 array
B. NIC configuration
C. Available storage space
D. RAM utilization
An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?
A. Clean out the charging port on the device
B. Replace the mobile device’s battery
C. Issue a new charging cable to the employee
D. Send the device for service and give the employee a loaner
A customer contacts the help desk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Choose three.)
A. LCD power inverter
B. AC adapter
C. Battery
D. Processor
E. VGA card
F. Motherboard
G. Backlit keyboard
H. Wireless antenna
Which of the following connects a PC to its default gateway?
A. NIC
B. Switch
C. Router
D. Cable modem
Which of the following devices can utilize VLANs to secure networks?
A. Switch
B. Hub
C. Repeater
D. Bridge
After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it. Joe restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?
A. Connect the smartphone to the automobile via USB
B. Reenable the smartphone’s Bluetooth radio
C. Perform a rollback of the smartphone’s OS
D. Enable airplane mode and then disable airplane mode
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?
A. Configure the email account as a POP3 connection
B. Ensure the SSL/TLS option is being used
C. Check that the account password is still valid
D. Make sure the smartphone is not in airplane mode
A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors. Which of the following is MOST likely cause of the errors?
A. The disk has already been finalized
B. The files are encrypted
C. There is a corrupt file on the hard drive
D. The files are not compatible with the type of disk used
A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?
A. RAID 0 with 15000rpm 15TB drives
B. RAID 1 with 10000rpm 8TB drives
C. RAID 5 with 7200rpm 5TB drives
D. RAID 10 with 5400rpm 6TB drives
A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?
A. See if the same application fails on another workstation
B. Go into the firewall and open the port
C. Verify system functionality on the user’s workstation
D. Document the issue for future reference
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?
A. Pair the devices
B. Set the SSID
C. Update the smart wearable device firmware
D. Enable NFC
A technician is troubleshooting a WiFi issues with a laptop user in a corporate office. The user can connect to web pages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer. The technician cannot ping the mail server or the network printer. No other users are experiencing this issue. Which of the following is MOST likely causing the issue?
A. The laptop has an APIPA address
B. The laptop is configured to the wrong default gateway
C. The laptop is connected to the guest WiFi
D. The laptop is configured with a static IP
Which of the following cloud computing concepts facilities automated server deployment?
A. NaaS
B. IaaS
C. PaaS
D. SaaS
Which of the following connector types can be plugged into a device both right-side up and upside down?
A. USB
B. USB-C
C. Mini-USB
D. Micro-USB
A network administrator would like to increase network bandwidth to 1Gbps between two office buildings that are 0.5mi(805m) apart. Which of the following would be the BEST solution?
A. Fiber
B. Coaxial
C. Plenum
D. Cat 6
A user is experiencing issues synchronizing a smartphone. The user is able to connect to individual services, but each requires a different password. Which of the following needs to be configured to allow the user to access web services securely with a unique password?
A. SIM
B. SMB
C. SSL
D. SSO
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
A. Punchdown tool
B. Tone generator and probe
C. Cable tester
D. Crimper
The graphics department has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue. Which of the following is the MOST likely cause of this problem?
A. The printer needs more RAM
B. The print server is timing out
C. The users are not printing in post-script mode
D. The printer network connection is set to half duplex
Which of the following requires less current to provide the same amount of power to devices inside a PC?
A. 5.5V
B. 12V
C. 120V
D. 220V
Which of the following is used to connect a headset to a laptop?
A. eSATA
B. BNC
C. RG-6
D. USB
An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without any issues. Which of the following should a technician check FIRST to begin troubleshooting?
A. Hard drive S.M.A.R.T. data
B. Event Viewer
C. Device Manager
D. BIOS settings
E. Performance Monitor
A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?
A. Install a new hard drive
B. Check for hard-drive firmware updates
C. Replace the hard drive with a solid state drive
D. Configure the laptop in high-performance mode
E. Change the boot order in the system BIOS
Which of the following IEEE 802.11 standards includes the use of MIMO technology?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
A technician needs to give users the ability to transfer files between mobile devices. The technician teaches the staff how to use a file transfer method in which the devices need to be in close proximity with line-of-sight access to each other. Which of the following technologies is the technician teaching to the staff?
A. IR
B. Bluetooth
C. Tethering
D. NFC
A user reports a laserjet printer is not printing properly. A technician prints a test page and notices the toner is smeared on the page. The technician confirms the toner cartridge is installed correctly and the paper in the tray is the right size. Which of the following printer components is the MOST likely cause of the problem?
A. Fuser
B. Roller
C. Memory
D. Toner
A customer is using a cloud storage program that maintains a copy of local files on the cloud storage servers. The WiFi network is not very fast, and the customer uses bandwidth-intensive video streaming all day. Which of the following parameters should be adjusted to keep the cloud storage program from using too much bandwidth?
A. Synchronization settings
B. Wireless settings
C. Video streaming settings
D. QoS settings
Which of the following connector types is MOST appropriate to use to connect a SOHO cable modem to the ISP?
A. DB-9
B. RJ-45
C. RG-59
D. RS-232
A technician configures a new printer to be accessible via a print server. After setting up the printer on a Windows client machine, the printer prints normally. However, after setting up the printer on a macOS client machine, the printer only prints garbled text. Which of the following should the technician do to resolve this issue?
A. Add a macOS-compatible print driver to the printet object on the print server.
B. Configure the Windows client to share the printer with the macOS client.
C. Set the printer on the macOS client to connect to the print server via IPv6.
D. Ensure the network time of the macOS client matches that of the print server.
A user received the following error message while trying to access a shared drive: Network Path was Not Found. Which of the following should be performed to resolve the issue? (Choose two.)
A. Set the NIC to full duplex
B. Disable the local firewall.
C. Reset the TCP/IP stack.
D. Disable the Ethernet adapter
E. Use static IP addressing instead of DHCP.
F. Flush the DNS cache.
A client brings in a smartphone with a cracked screen to be repaired. During the repair process, the technician places the screws in a small container to prevent losing them. The technician tests the replacement screen to ensure it works property before closing the device. Once the device is back together, however it does not power on.
A. Label the locations of the screws
B. Refer to manufacturer resources.
C. Document the orientation of the cables
D. Use the appropriate hand tools.
A technician is setting up a new SOHO router for a home user. The user has a media server to be accessible from the Internet while the user is traveling. Which of the following should the technician configure to allow access to the server from the Internet?
A. Port forwarding
B. NAT
C. MAC filtering
D. QoS
Users report they have to select the output tray at the printer, even though the correct tray is selected in the print dialog. Which of the following should a technician perform FIRST to attempt to solve the problem?
A. Check the user’s account for the correct printing privileges
B. Reinstall the driver on the print server
C. Update the firmware on the commercial office printer
D. Run Windows Update on the affected computers.
A technician is setting up a laptop and projector for a presentation. When plugging in the projector, it mirrors the desktop screen from the laptop, but everything appears distorted and compressed. Which of the following should the technician do to correct the appearance of the image on the projector?
A. Update the laptop graphics driver.
B. Change the scaling options.
C. Change the desktop resolution.
D. Replace the video cable.
E. Utilize a USB VGA graphics adapter
F. Adjust the keystone settings on the projector.
A technician wants to set up a virtual machine in a public cloud environment. Which of the following cloud models should the technician use?
A. IaaS
B. SaaS
C. PaaS
D. DBaaS
A corporation maintains an active social media presence by constantly uploading audio and video. The corporation also regularly hosts video conferences, but attendees are reporting buffering during their telecast. Which of the following should the IT department do to improve the ability to attend video conferences without interruption?
A. Enable QoS on network traffic, prioritizing telecast traffic over uploads.
B. Upgrade video conference room equipment.
C. Create a VLAN for all employees updating social media.
D. Adjust the network intrusion device to allow video to flow without filtering.
Which of the following has a P4 connector to provide a 12V output?
A. Molex connector
B. 24-pin adapter
C. SCSI cable
D. eSATA cable
An administrator connects to the company’s cloud account and builds a server that is hosted in the cloud. The server will be used as a confidential database server for one of the company’s core applications. The administrator is responsible for patching and updating the server OS. Which of the following cloud models is this an example of?
A. IaaS
B. SaaS
C. PaaS
D. Public
A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter. Which of the following types of cloud model should the administrator consider?
A. Public
B. Private
C. Hybrid
D. Community
A user reports being unable to browse the Internet. A technician believes the cause of the issue is related to DNS. Which of the following should the technician perform NEXT?
A. Test the theory by attempting to browse to a website’s known IP address.
B. Implement preventive measures by manually assigning a DNS server to the PC
C. Identify the problem by running the command ipconfig /flushdns.
D. Document the findings in the organization’s local knowledge base.
A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs then in slots 3 and 4. While installing the RAM into the board, the user notices the board has “quad channel” etched near the RAM slots. Which of the following can be said about the user’s channel configuration after upgrading the RAM?
A. The computer is utilizing one channel.
B. The computer is utilizing two channels.
C. The computer is utilizing three channels.
D. The computer is utilizing four channels.
A technician is building a CAD workstation for a user who will be saving files remotely. Which of the following components are MOST important to include when configuring the system? (Choose two.)
A. Gigabit NIC
B. Graphics card
C. Liquid cooling unit
D. HDD size
E. RAM
A technician wants the number of virtual machines hosting a web application in the public cloud environment to scale based on real-time traffic on the website. Which of the following should the technician configure?
A. Resource pooling
B. Rapid elasticity
C. Measured service
D. High availability
A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays. The problem started last week and has gotten worse. Which of the following is MOST likely the cause of this problem?
A. Separation pad
B. Feed roller
C. Registration roller
D. Duplex assembly
A SOHO user wants a multifunction device to be set up for the office printer. Additionally, scanning and fax capability must be set up for office employees only. Guest WiFi access will open. Which of the following configuration changes will BEST meet the user’s request? (Choose two.)
A. Enable user authentication.
B. Disable remote printing.
C. Configure the print server
D. Enable cloud settings.
E. Disable the wireless network.
F. Connect to a wired network.
A technician is upgrading a user’s smartphone and wants to move all of the applications and contact information quickly to the new device. Which of the following connection types would work BEST to do this?
A. NFC
B. IR
C. OTG
D. Bluetooth
Which of the following would provide power to an access point?
A. POE injector
B. Switch
C. Repeater
D. Modern
A user notices the system clock is changed every morning. The computer is shut down daily. A technician checks the time zone and finds it is correct, and then checks the BIOS settings and finds the time to be incorrect. Which of the following is MOST likely the problem?
A. The CMOS battery does not have a charge
B. Daylight savings time is not enabled.
C. BIOS time is set to Universal Time Coordinated
D. The NTP server has gone offline.
Virtual machines hosted in the cloud that are used by developers to code applications are an example of:
A. FaaS
B. BaaS
C. PaaS
D. SaaS
E. IaaS
Which of the following server types caches previously visited web pages for faster access in the future?
A. Proxy server
B. Web hosting server
C. DNS server
D. Branch cache server
Joe, a user, wants his desktop RAID configured to allow the fastest speed and the most storage capacity. His desktop has three hard drives. Which of the following RAID types should a technician configure to achieve this?
A. 0
B. 1
C. 5
D. 10
An employee’s laptop will not power on. When the power button is pressed, the power light goes on and then suddenly off. A technician replaces the battery, and the laptop powers on. The employee works without issues until the end of the day, but the laptop presents the same problem the next morning. Which of the following is the MOST probable cause of the issue?
A. Swollen battery
B. Damaged AC adapter
C. Improperly seated RAM
D. Cooling fan failure
E. Imminent hard drive failure
A bank employee contacts the help desk for assistance with setting up a new computer. Which of the following peripherals will the technician MOST likely install alongside the device? (Choose two.)
A. Magnetic reader
B. Signature pad
C. Flatbed scanner
D. Web camera
E. External storage drive
A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Executive Officer (CEO). The CEO cannot afford any downtime. Which of the following is the BEST type of memory module to purchase?
A. LRDIMM
B. DDR4
C. Parity
D. Dual channel
A technician manually configured the wireless connection on the Chief Information Officer’s (CIO’s) new laptop so it can communicate with the network at the office. The CIO now is having trouble connecting to a guest WiFi hotspot. While the device has a gateway address and says it is connected, the CIO cannot access company email. Which of the following would BEST resolve the issue?
A. Move the CIO’s laptop closer to the access point to obtain a better RF signal.
B. Restart the wireless connection to obtain a self-assigned APIPA address
C. Assign a different IP address to the device in conflict with the CIO’s laptop.
D. Set the network connection to use DHCP instead of a static address
E. Change the network’s SSID to a mobile hotspot to access company email
Which of the following is the type of address a DHCP server assigns on a network?
A. Dynamic
B. Static
C. APIPA
D. MAC
E. Default
A user brings a Windows laptop into the office and connects it to a wireless network. Upon connecting to the network, the user is prompted to select whether the network is a home, work, or public network. The user selects the work profile and is able to access the Internet but cannot access office network resources. Which of the following is the MOST likely cause of the problem?
A. The user’s network card is malfunctioning.
B. The user is connected to the wrong wireless network.
C. The user’s firewall is blocking access to the resources.
D. The user put in the wrong credentials.
A customer has the LCD display in a laptop replaced. After the repair, the customer notices the laptop is showing a weaker WiFi signal than before the display was replaced. Which of the following BEST explains the lower WiFi signal?
A. The antenna is too close to the screen’s power inverter.
B. The new LCD panel is causing interference.
C. The digitizer is calibrated improperly.
D. The radio antennas are damaged.
A technician sets up a new printer on the network, allowing it to obtain an IP address. The technician records the IP address and sets up users to print using the information. The following Monday after powering on the printer, users report they can no longer print. After verifying users can access other network shares, the technician prints a configuration page and sees the IP address has changed. Which of the following is the BEST method for the technician to ensure this will not happen again?
A. Set up MAC filtering on the switch to ensure the printer gets the same IP
B. Set up the users to print using the newly assigned IP address.
C. Create an IP reservation for the printer on the DHCP server
D. Statically assign the current IP address to the printer
A technician has built a custom workstation for an end user. The end user reports that the workstation ran for a few minutes and then crashed. When the user subsequently boots the workstation, it crashes much more quickly. Which of the following did the technician forget to do when building the workstation?
A. Apply thermal paste.
B. Connect the case fans.
C. Configure integrated GPU.
D. Overclock the CPU.
An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and notices it works while the power adaptor is plugged in but shuts down as soon as it is unplugged. Which of the following is the NEXT best step to resolve this issue?
A. Plug the laptop into another power outlet.
B. Replace the power adaptor
C. Replace the laptop's battery
D. Plug the laptop into a UPS
A client needs to upgrade the hard drive on a laptop and would like one that is fast and has drop protection. Which of the following is the BEST option for the client?
A. 5400rpm HDD
B. 7200rpm HDD
C. NVMe SSD
D. Hybrid HDD/SSD
A user states the department laser printer continues to display a paper jam error message despite the jam being cleared. Which of the following should a technician do to troubleshoot this problem?
A. Check the paper path for blocked sensors
B. Replace the duplex assembly
C. Run the printer's internal diagnostics.
D. Verify the pickup rollers are in working order
Which of the following resource types would be BEST suited to saving photographs from a mobile device with limited on-board storage?
A. Cloud file services
B. Virtual desktop
C. Off-site email
D. Resource pooling
An instructor had been lecturing for 20 minutes and utilizing the overhead projection system, when the projector suddenly went blank. A technician was dispatched and was able to start the projector after several minutes; however, the screen went blank after briefly displaying the slideshow. Which of the following would be the technician’s NEXT best option?
A. Install a new bulb
B. Reseat the VGA cable
C. Reboot the laptop
D. Check the projector cooling fan
E. Adjust the projector’s sleep settings
A developer has configured a new web application on a workstation using client-side virtualization. Despite working locally on the developer’s PC, other users on the network are not able to access the application. Which of the following network configurations should the virtual machine be configured for to allow other users to access the application?
A. Internal networking
B. Bridged networking
C. Private networking
D. NAT networking
Which of the following BEST describes an email infrastructure that uses a local archive server cluster and publicly hosted email servers?
A. Private
B. Public
C. Hybrid
D. SaaS
A technician is installing virtualization software on the company developer’s desktop. The developer will need to run several VMs simultaneously. The system is loaded with the Windows 10 OS and has the following specifications: i5 quad-core processor 4GB of RAM 256GB SSD Which of the following should the technician upgrade on the system FIRST to meet the developer’s requirements?
A. SSD
B. Processor
C. RAM
D. BIOS
Which of the following is an IP address that is assigned to a network device based on its MAC address?
A. Dynamic
B. Static
C. Link local
D. Reservation
The IT department recently updated client computers for the graphics department. A user reports the new computer has not worked since it was set up; it makes unusual sounds when pressing the power button. A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but only displays the message: No source. Which of the following BEST explains the cause of this issue?
A. There is insufficient power to the computer
B. There is a blank screen on system boot
C. The computer is overheating
D. The error beep codes on POST
A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to identify which cable comes from the board room. However, none of the network connections in the network room are labeled. Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)
A. Cable stripper
B. Cable tester
C. Tone generator
D. WiFi analyzer
E. Multimeter
F. Probe
Which of the following connectors is commonly known as serial?
A. RG-6
B. RJ11
C. RS-232
D. BNC
A business owner is concerned about excessive paper usage but is not concerned about the wear to the printer of the use of toner. The business owner asks a technician to find a low-cost solution. Which of the following is the BEST action for the technician to perform?
A. Configure duplexing
B. Enable collating
C. Adjust the orientation
D. Decrease the quality
The documents from a workgroup laser printer are not printing correctly. Some of the print is missing, and the pages come out dusty. Which of the following should a technician do to fix this issue?
A. Replace the low-voltage power supply
B. Replace the scanner assembly
C. Replace the formatter assembly
D. Replace the fuser assembly
Which of the following IP addressing types is MOST likely to use an IP address starting with 169.254?
A. Static
B. APIPA
C. Link local
D. Dynamic
A developer wants to add a Windows 10 64-bit VM with the minimum system requirements to a virtual host workstation. The virtual host is running Windows Server 2008 R2 and has 24GB of RAM, a 1TB hard drive, and a Gigabit Ethernet NIC with Cat 5e cabling. The current configuration of VMs is as follows: Windows 7 VM with 4GB RAM and 200GB HDD Linux VM with 16GB RAM and 200GB HDD Linux VM with 2GB RAM and 100GB HDD Which of the following should the technician recommend to the developer FIRST?
A. Increase the HDD in the virtual host
B. Install an additional NIC and configure teaming
C. Upgrade the network cabling to Cat 6
D. Increase the memory in the virtual host
A user wants to add static storage to a laptop and is unable to physically take it apart. Which of the following would be the BEST solution?
A. USB drive
B. Optical drive
C. Network the share
D. Cloud storage
Which of the following speeds would a wireless network perform at when the network is built in bridge mode containing 802.11g, 802.11n, and 802.11ac access points?
A. 11Mbs
B. 54Mbs
C. 450Mbs
D. 1300Mbs
Which of the following wireless networking protocols operates on the 5GHz band and provides data rates in excess of 750Mbps?
A. 802.11a
B. 802.11ac
C. 802.11b
D. 802.11g
E. 802.11n
An end user is building a small home media server. The user wants to be able to add and remove hard drives without powering down the server. Which of the following should be enabled to allow for this?
A. NVMe
B. AHCI
C. ATAPI
D. UEFI
A company is terminating Cat 6 wiring at a 110 block. Which of the following should be used?
A. A crimper
B. A cable stripper
C. A punchdown tool
D. A tone generator
A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure. Which of the following should a technician do NEXT?
A. Check one of the RAID 1 disks for failure
B. Rebuild the RAID 1 disks for failure
C. Check one of the RAID 5 disks for failure
D. Rebuild the RAID 5 array
A company wants to purchase new equipment for its help desk team. Team members work in a 24/7 environment and share desks with coworkers from other shifts. The company already has dual monitors set up on each desk but decides replacing the existing desktops with laptops would be the best business decision to support the mobility needs. BD663BA4DCC6C24D0ADDFDC59A530F15 Which of the following laptop features or accessories would be BEST suited for this business environment?
A. KVM
B. VPN
C. Privacy filters
D. Docking stations
E. Port replicators
A user’s personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have been made to the laptop. Following best practice methodologies, which of the following should the technician perform NEXT to resolve the problem?
A. Uninstall the new software applications
B. Document the findings and report them to the user
C. Do a full backup of the system data
D. Perform a format and System Restore
A user is given a new tablet. When using the touch screen, the user reports the cursor highlights and selects items unintentionally. The issue does not happen when using an external mouse. Which of the following should the technician do FIRST to resolve this issue?
A. Run the calibration utility
B. Disable the touch functionality
C. Update the touch-screen driver
D. Reinstall the OS
A small office wants to install a server that can provide name resolution for internal clients. Which of the following server types would BEST accomplish this?
A. IDS
B. DHCP
C. UTM
D. DNS
Which of the following connector types can be used to connect a laptop to a docking station or port replicator? (Choose two.)
A. Lightning
B. Thunderbolt
C. RJ45
D. Molex
E. DB9
F. USB-C
 
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