WISMO
WISMO Order Tracking Quiz
Test your knowledge on WISMO (Where Is My Order) processes! This quiz will help you understand how to handle stuck orders, shipment readiness, and tracer protocols effectively.
- Multiple choice and checkbox questions
- Designed for customer service representatives
- Enhance your order tracking skills
Does a stuck order have a TRN?
Yes
No
Shipment Ready For UPS (COD and after 48hr): What do we do?
Start a tracer
Wait to be delivered
Place a new order
When do we start a tracer? (4)
When csr has not received after EDD
When a csr complains for a delay
When "Shipment is Ready for UPS"
When TRN says delivered but csr has not received
When something is off on the tracking number
When parcel is damaged and product is missing
When an order is stuck (no TRN)...
We start a tracer
We advise them to wait 30 days
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