Clientelling 10 Stages

When does clientelling start

When the customer buys somthing

When they make an equiry

Appointments are important, how many am I going targeted to have booked per day?

What is most important with Data Capture Cards

Ask permission

Correct Spelling

Contact Number

All the above

What tool do I have instore to record my VIP Client information.

Personal diary

A4 paper

VIP Master Log

My locker

What should I send my Clients who spend over £500

A hand written thank you card

A Kiss

An email

What should a 30 day call involve?

A sales pitch

A courtsey check in call

An invite back into store

At what stage would you call to invite the customer back in for one of our services?

30 day call

3 month call

6 month call

Never

Why is it important to do an 11 month call?

What is my personal VIP Target for the year?

100

In the new age of technology what should I send to every customer?

E-reciept

Appointed link

Why is this new clientelling procedure important to our company?

Because we want to give good service

Because we want to be A cut above with our customer service

Because we want to improve our sales

Because we want to hit target

Because we want to build our loyal customers

Because we want extra work

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