Clientelling 10 Stages
Mastering Clientelling: Test Your Knowledge!
Welcome to the Clientelling Quiz! This engaging quiz is designed to enhance your understanding of effective client management techniques that can drive sales and foster loyal relationships.
By participating in this quiz, you'll discover:
- Key stages of clientelling
- Best practices for client communication
- Strategies for building lasting customer relationships
When does clientelling start
When the customer buys somthing
When they make an equiry
Appointments are important, how many am I going targeted to have booked per day?
5
1
3
0
What is most important with Data Capture Cards
Ask permission
Correct Spelling
Contact Number
All the above
What tool do I have instore to record my VIP Client information.
Personal diary
A4 paper
VIP Master Log
My locker
What should I send my Clients who spend over £500
A hand written thank you card
A Kiss
An email
What should a 30 day call involve?
A sales pitch
A courtsey check in call
An invite back into store
At what stage would you call to invite the customer back in for one of our services?
30 day call
3 month call
6 month call
Never
What is my personal VIP Target for the year?
50
100
12
In the new age of technology what should I send to every customer?
E-reciept
Email
Appointed link
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