Work From Home Competency Test

You can’t get into GEM. When you try logging in, you receive an error message saying “Login credentials invalid”. Do you:

Ask your Team Leader for help

Submit an iTAM

Email ! TBSC GEM Support

Call IT

Your computer won’t turn on and you can’t complete any work. Do you:

Ask your team leader or colleague to email ! Application Champion

Both a and d

Call an Application Champion directly

Ask your Team Leader to contact Paul Stollznow

Your keyboard sometimes doesn’t type. You can still complete some work. Do you:

Email ! Application Champion

Both a and d

Call an Application Champion directly

Ask your Team Leader to contact Paul Stollznow

Xcelerated Desktop (or another program) isn’t installed on your computer. Your first step is:

Email ! Application Champion

Submit a request through MyIT

Email ! TB Workflow

Call IT

You are having a problem logging into MAXIM. You receive an error message saying “Login credentials invalid”. Do you (Pick the first step only):

Email ! Application Champion

Ask your Team Leader for help and to check if your account is locked

Call IT

Submit an iTAM

You receive a call in MAXIM, but a TRN doesn't generate. Do you:

Call IT

Reset your active session count, log out and then log into MAXIM again

Turn your computer off and on

Email ! Application Champion

You are working from home. None of your Telstra websites are working after restarting your PC. What do you do (Pick the first step only)?

Call IT

Call an Application Champion directly

Call your Team Leader

Check to make sure you are logged into the RNA

You are receiving a "User ID Revoked" message when logging into any DRIFT sessions (MICA/FLEXCAB/AXIS etc)

Email ! Application Champion

Restart your PC

Log into Sentinel and change your passwords

Call an Application Champion directly

What is the first step that should be taken before contacting the Application Champions?

Check the "TBSC Application Support" for a solution

Check PC Setup Helper for a solution

Restart your PC

All of the above

Calls are not coming through your headset. They are ringing on loudspeaker. Do you:

Call your Team Leader

Email ! Application Champion

Restart your PC

Check to make sure all cables, including power cable, soundshield and headset, are plugged in correctly

Popups appear every time you try to open an Intranet page. What does this most likely mean?

Your LAN account is locked

Both a and c

Your LAN password has expired

You don't have access to the intranet

When you log into MAXIM, you receive an error message at the top of the screen saying "Login ID in use elsewhere". Do you:

Email ! TB Workflow and alert your Team Leader

Clear your cookies and cache

Restart your PC

Email ! Application Champion and alert your Team Leader

When should you log into your RNA (Remote Network Access)?

At home only

In the office only

Both a and b

None of the above

You try an open www.google.com, but it says "page cannot be displayed". What do you do?

Restart your PC

Check your home internet connection/modem

Call an Application Champion directly

Both a and b

Your external monitor does not turn on. What do you do?

Call an Application Champion directly

Call your Team Leader

Clear your cookies and cache

Check all cables are plugged in correctly

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Work From Home Competency Test

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