Work From Home Competency Test

You can’t get into GEM. When you try logging in, you receive an error message saying “Login credentials invalid”. Do you:

Your computer won’t turn on and you can’t complete any work. Do you:

Your keyboard sometimes doesn’t type. You can still complete some work. Do you:

Xcelerated Desktop (or another program) isn’t installed on your computer. Your first step is:

You are having a problem logging into MAXIM. You receive an error message saying “Login credentials invalid”. Do you (Pick the first step only):

You receive a call in MAXIM, but a TRN doesn't generate. Do you:

You are working from home. None of your Telstra websites are working after restarting your PC. What do you do (Pick the first step only)?

You are receiving a "User ID Revoked" message when logging into any DRIFT sessions (MICA/FLEXCAB/AXIS etc)

What is the first step that should be taken before contacting the Application Champions?

Calls are not coming through your headset. They are ringing on loudspeaker. Do you:

Popups appear every time you try to open an Intranet page. What does this most likely mean?

When you log into MAXIM, you receive an error message at the top of the screen saying "Login ID in use elsewhere". Do you:

When should you log into your RNA (Remote Network Access)?

You try an open www.google.com, but it says "page cannot be displayed". What do you do?

Your external monitor does not turn on. What do you do?