Outlook and Network Troubleshooting Quiz
Outlook and Network Troubleshooting Quiz
Test your knowledge on troubleshooting common IT issues related to Outlook, VPN, and network connectivity. This quiz is designed for IT professionals and tech enthusiasts looking to validate their skills.
- Multiple choice questions
- Focus on practical troubleshooting scenarios
- Enhance your problem-solving abilities
If Outlook is not allowing to send emails but it does receive. What would be the problem?
PAC settings
Proxy disabled
Mailbox Full
Browser Related problem.
If a user's Outlook is not updating OOO status, but webmail works. What would you check first?
PAC Settings
Proxy Settings
PING
HOSTS File
If a user is getting the error: Windows has detected an IP address conflict , when connecting to the network, what would the first step be?
Restart computer
Remove LAN cable
Disable/Enable Network adapter.
Ipconfig /release /renew
When connected to smartconn, if a user is not able to open external internet sites, but is able to open Genpact sites and PAC file /Proxy is not an issue, what would the next step be.
Check Junos servers for duplicated user names.
Reset Browser settings.
Unckeck PAC File.
Remove Juniper software from computer.
If a user is not able to get to the SSO log in page to access SLACK, what is the most common cause of this?
Smartconn not working.
Cisco VIP VPN Manager not installed.
Browser settings issue.
PAC File not enabled.
What is the LYNC/Skype sign-in address for a successful log in.
OHR@uc.genpact.com
Name.lastname@genpact.com
OHR
OHR@genpact.com
If a user is not able to log in to VPN, "error invalid username or password", What should you check FIRST to avoid unnecesary troubleshooting.
Reset Browser Settings
Check if Time,Date, and TimeZone are setup correctly and according to user's physical location.
Uninstall/Reinstall RA software
Redistribute Token.
What browser is required for Citrix Receiver to work?
Firefox
IE 11
Google Chrome
All of the above
What would you check first if a user reported several Blue screens (BSOD) while using the computer.
Windows Settings
Event Viewer
Device Manager
Network Manager
When is appropriate to re install MS Office 2013 Instead of 2016
Troubleshooting
Computer Setup
Configure Profile
User is still on Exchange.
When is Workplace Join Needed?
Domain Computers
Non Domain Computers
Both
What's the address that Cisco AnyCOnnect should connect to?
https://cinvpn.genpact.com
Https://usa.smartconn.net
Https://us.smartconn.net
Https://mycitrix.genpact.com
What is the command to stop Symantec Services?
Smc -start
Ipconfig /flushdns
Smc -stop
Getmac
What is the easiest way to fix error <427> or <429> in Avaya CMS?
Clear Credentials manager
Reinstall CMS Supervisor
Delete Temp Files in Windows
Delete the cache file in roaming folder.
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