Weekly KB quiz 8-14-16 (Responses only accepted until 8-28-16)
Weekly KB Quiz on Epic Procedures
Test your knowledge of Epic system procedures with our engaging quiz! This quiz comprises five multiple-choice questions designed to challenge your understanding of sensitive notes, encounter types, and incident reporting procedures.
- Learn about important Epic fun
ctionalities. - Improve your customer support skills.
- Prepare for real-world scenarios.
A physician wants to know how to mark a progress note as sensitive. What button on the note allows for this?
Within the note, there is a button for "Sensitive" with an orange lock on it.
Clicking on the gray lock icon will make the note viewable to only providers.
Highlight the note text, right-click and choose "Sensitive."
Clicking on the "Bookmark" button will display the "Sensitive" option.
If a customer calls requesting to bypass the "Break the Glass" message in Epic, what teams may the ticket be routed to?
Epic Cadence Support, Epic ADT Support, or Epic ASAP - Emergency Care Support
Epic Willow Support, Epic Cadence Support, or Epic ADT Support
Epic Inpatient Documentation Support, Epic Ambulatory (EpicCare), or Epic ASAP - Emergency Care Support
Epic Inpatient Documentation Support, Epic ADT Support, or Epic ASAP - Emergency Care Support
What types of patient encounters can prompt the "Break the Glass" message in Epic?
Private patient encounters only
Only Center of Hope patients
Encounters of patients that are celebrities
Behavioral Health and Center of Hope patient encounters
What should you do if a customer calls in wanting P-SCOR installed?
Send incident to closest desktop Break/FIx team.
Send incident to CHI-CLINICAL-SOLUTIONS
Send incident to CHI-APPS-PHYS-CLINIC
Send incident to CHI-CHHS-APPS
What should be done if someone calls in reporting that GetWell PLC is down in one of the rooms?
Assist customer in contacting CallOne
Send incident to CHI-CLINICAL-SOLUTIONS
Send incident to CHI-SERVER
Send incident to closest desktop Break/FIx team.
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