FUN FUN CRAZY COMPLIANCE!

A regular elderly client who is normally friendly, begins to fear bank employees. They have a noticeable change in appearance and grooming. What do you do?

Call 911.

Call Citihelp.

Review the situation with your manager.

Mind your own business and continue with your day.

What Source Card would you find the answer to the previous question? (Copy & Paste Your Answer From the Source)

What changes are clients able to make with their privacy preference? (Select All that Apply)

What Source Card would you find the answer to the previous question? (Copy & Paste Your Answer From the Source)

How Does Citibank Demonstrate Consumer Fairness? (Select All that Apply)

By following approved guidelines and scripting for all consumer interactions.

By not making promises to consumers that cannot be fulfilled.

By making representations that are clear, accurate and likely to be understood correctly.

By not pre-judging a consumer or steer them to a particular product rather than explain all applicable products and requirements.

All The Above.

What Source Card would you find the answer to the previous question? (Copy & Paste Your Answer From the Source)

What special services for customers with special needs does Citibank provide?

Volume controls and extended cords for ATM & branch service phones

Large Print offered for Statements, Client Manuals and Marketplace Addendums

Sign Language Interpreters

Online Banking

All The Above

None of the Above

What Source Card would you find the answer to the previous question? (Copy & Paste Your Answer From the Source)

FUN FUN CRAZY COMPLIANCE!

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