Contact Reason Test

A customer service representative assisting a frustrated customer on a phone call regarding order issues, with a digital interface showing order details and voucher codes.

Order Cancellation & Voucher Issues Quiz

Test your knowledge on common customer service scenarios involving order cancellations and voucher problems. This quiz will help you understand customer perspectives and the right actions to take in these situations.

Key Topics Covered:

Order cancellations
Voucher code issues
Refund requests

5 Questions1 MinutesCreated by ResolvingIssue42

1. I want to cancel my order cos I had problem using the voucher code

2. Why voucher code did not apply? can I cancel the order?

3. I want to cancel the order since the discount did not apply

4. I want you to refund my express shipping fee. I ordered on Friday and it only arrived on Monday, which is just like any normal order. (customer placed the order at 3 pm on Friday)

Agent's Name

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