Simply Energy - Operations Budget
Simply Energy Operations Budget Quiz
Test your knowledge on the operations budget of Simply Energy! This quiz features 10 multiple-choice questions regarding various financial metrics and targets for 2022.
Whether you're looking to sharpen your skills or learn something new, this quiz is designed to challenge your understanding of key performance indicators in the energy sector.
- Evaluate your knowledge of YTD costs
- Understand the impact of various operational costs
- Learn about customer service targets
What is the YTD CTS? (as at end August)
$21.47
$22.47
$23.47
$24.47
What is the YTD CTC? (as at end August)
$4.76
$5.76
$6.76
$7.76
What is the greatest cost impacting CTS in 2022?
Australia Post
Billing
Customer Care
EWOV
What is the greatest cost impacting CTC in 2022?
Credit Checking
Debt Management
Finals Tier 1
Hardship
What is the 2022 CTS target?
$18.12
$19.12
$20.12
$21.12
What is the 2022 CTC target?
$4.40
$5.40
$6.40
$7.40
How many Customer Care calls is SIMCO targeted to deflect to Self Service in 2022?
89,580
99,580
109,580
119,580
The Ombudsman schemes forecast our complaint costs based on historical volumes. What is the total cost assumed for 2022?
$1,553,758.26
$2,053,758.26
$2,553,758.26
$3,553,758.26
We have budgeted to complete 920,946 transactions throughout 2022. How much did we budget for these costs?
$3,161,778.12
$5,161,778.12
$5,161,778.12
$6,161,778.12
What is the total Digital Overlay for combined CTS & CTC?
$5,500,000
$6,222,000
$5,222,000
$6,500,000
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