Attention forms vs Paynows
Attention Forms vs Paynows Quiz
Test your knowledge on the essential differences and necessary procedures for handling Attention Forms and Paynows in our comprehensive quiz!
- 20 engaging questions
- Multiple formats including multiple choice and checkboxes
- Immediate feedback on your answers
What format are invoices required to be uploaded in for attention forms?
JPG
PDF
SVG
WEBLINK
2. Select all required information for submitting attention form for the first time.
Account Number
Hold
Vendor Name
Overnight same day box
Group no
Amount Paid
Method of payment
De Notes
Client charged box
Reason For Paynow/attentionform
Barcode
Notes
Paynow ready to key
Client Number
De paynow complete
Paynow record released
Vendor contact
Op initials
The total amount paid should include any late fees the vendor may charge.
True
False
Policy requires you should always do a paynow if there is a BCF
True
False
Where do you go to get the barcode for attention forms
Cass Utility
Barcode and Account Number are the same
Barcode Generator
Invoice received from Vendor
6. What is the appropriate time frame to submit a Paynow?
Less than 14 days (Papercheck) 10 days (ach)
More than 14 days (Papercheck) 10 days (ach)
Less than 10 days (Papercheck) 7 days (ach)
Less than 16 days (Papercheck) 10 days (ach)
7. Paynows should still be submitted if there is no threat of disconnection
True
False
8. All Paynows should be sent to which department?
Mailroomrr@cassinfo.com
SSGPaynow@cassinfo.com
UtilityMaintenance@cassinfo.com
Jaxbilling@cassinfo.com
Paynows and Attention forms should both be used for which of the following:
Stop late fees
Request extension for payment
Only pay BCF’s
Take up a lot of time
Avoid getting touches
Prevent future missing invoices
Stop disconnections
Only Landlord accounts are researched to prevent Late fees?
True
False
Does this attention form contain all required information
Yes
No
12. Was this attention form submitted correctly?
Yes
No
13. Was this attention form submitted correctly?
Yes
No
Was this Paynow submitted correctly?
Yes
No
Was this Paynow submitted correctly?
Yes
No
Was this Paynow submitted correctly?
Yes
No
What do you do if an attention form is returned (reject ACNOF.)
Confirm you attached the correct invoice. Confirm account number presentation in Cass Data base, if different; mark other on stamp and provide account number in notes for processing. Make any necessary corrections, mark Attention Form/Paynow ready to key, save form.
Ignore it and move on, someone else will take care of it if it sits there long enough.
Confirm no typos on account number provided. Confirm account number presentation on invoice is how the account number is loaded in Cass Data Base. Confirm client number provided is for this account. Make any necessary corrections, mark Attention Form/Paynow ready to key, save form.
Email USPaynow@cassinfo.com, put Attention Form in subject line of email In body of email, request mode be loaded, provide client number, client name and account number. Put Attention Form/Paynow on Hold. Once you receive email reply from USPaynow stating mode has been loaded. Mark Attention Form/ Paynow ready to key, save form.
. If you do not have an invoice you can’t submit a Paynow or attention form
True
False
A processible document must include which of the following?
Vendor Name
Remittance Address
Years of service
Client Number
Account Number
Bank number
Correct P.o Box
Labeled Service Period
Due Date
Consumption
Breakdown of charges
Past payment history
Is the below a processible document
Yes
No
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