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CardWizard Quiz

What should you do if DNA goes straight to completed?
Reboot printer
Reboot PC
Reboot CardWiz Server
Try again
Reload DNA
Don't know
What should you do when you receive the "Smart Chip" error?
Verify card stock date
Try restarting your device
Contact customer support for assistance
Check if the smart chip is properly inserted
Update the software on your device
Don't know
What should you do if there are print quality issues? Such as white streaks on edges of cards.
Escalate to Desktop as changes made need to be made in RMM or hardware issue
Reboot printer
Reboot PC
Try again
Reload DNA
Don't know
What should you do if CardWiz has higher than 0 in Queue?
Reboot printer
Reboot PC
Try again
Clear queue
Clear cache
Don't know
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