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Session 4 Quiz

What is your name?
You can respond to messages on both your owned and earned channels within Engage.
True
False
You can create labels on the fly in Engage.
True
False
In Engage, you can filter by:
Channel
Channel Type
Labels
Assignment
All of the Above
None of the Above
_________ in Listen flow in as labels in Engage.
Keywords
Topics
Themes
Indicators
Topics in Listen can be seen under which filter in Engage?
Labels
Assignment
Channels
None of the Above
Auto Labels are created in which piece of the platform?
Engage
Workflow & Automation
Listen
None. They are Automatic.
Community Managers can reply to messages in Engage in Oracle SRM’s Android mobile app.
True
False
What is the name of the Engage UI that is NOT modeled after an email inbox?
SRM Stack
Classic Engage
Column Based Engage
Column Streams
You can send message and author information to Oracle Service Cloud.
True
False
You can view author information like Klout Score, social handle and follower count when reading a message.
True
False
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