Session 4 Quiz

What is your name?

You can respond to messages on both your owned and earned channels within Engage.

You can create labels on the fly in Engage.

In Engage, you can filter by:

_________ in Listen flow in as labels in Engage.

Topics in Listen can be seen under which filter in Engage?

Auto Labels are created in which piece of the platform?

Community Managers can reply to messages in Engage in Oracle SRM’s Android mobile app.

What is the name of the Engage UI that is NOT modeled after an email inbox?

You can send message and author information to Oracle Service Cloud.

You can view author information like Klout Score, social handle and follower count when reading a message.