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Session 4 Quiz

What is your name?

You can respond to messages on both your owned and earned channels within Engage.

True

False

You can create labels on the fly in Engage.

True

False

In Engage, you can filter by:

Channel

Channel Type

Labels

Assignment

All of the Above

None of the Above

_________ in Listen flow in as labels in Engage.

Keywords

Topics

Themes

Indicators

Topics in Listen can be seen under which filter in Engage?

Labels

Assignment

Channels

None of the Above

Auto Labels are created in which piece of the platform?

Engage

Workflow & Automation

Listen

None. They are Automatic.

Community Managers can reply to messages in Engage in Oracle SRM’s Android mobile app.

True

False

What is the name of the Engage UI that is NOT modeled after an email inbox?

SRM Stack

Classic Engage

Column Based Engage

Column Streams

You can send message and author information to Oracle Service Cloud.

True

False

You can view author information like Klout Score, social handle and follower count when reading a message.

True

False

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