Trading pack Quiz

Can a customer on an old O2 plan avail of the €100 offer on the Samsung Galaxy A21s?

Yes

Only if they switch to a yellow plan

How much is the samsung galaxy A21s when purchasing it with a new number ?

€100

€160

€140

€180

What price is the Samsung Galaxy A51 5G when upgrading your phone and switching to yellow on prepay?

€250

€290

€320

€350

How much is the Huawei P40 Pro on the €60 plan, prepay to billpay?

€0

€49

€29

€79

How much data is included in the €40 per month plan with Eir?

10GB

20GB

50GB

Unlimited data

How much is the Iphone 12 64GB when porting in to the €60 plan with Vodafone?

€0

€49

€99

€149

How much is the Iphone 12 Pro 128GB on €60 per month with Eir?

€499

€549

€599

€449

True or false: A customer who is on the Mini Flex Max plan is eligible for the 10% discount if they add another line to their account?

True

False

What should you do when a customer calls on Whisbi and asks you to check their upgrade eligibility?

Open their account on Fusion and inform them of the date

Tell them that you cant do it due to GDPR

Direct them to the website or customer care to check eligibility

Tell them the month they are due an upgrade but not the exact date

What can you do if a customer returns with a Christmas gift that they do not want anymore before the 4th of January?

Refund it

Nothing, you cannot do anything for them

Exchange for a different product

Tell them to ring customer care

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