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LCC 6 - Workflow & Automation - Session 2

What is your name?

You can only assign a user to a single role.

True

False

What feature of the SRM platform helps you more easily collaborate with your co-workers and help you create and run processes so you can easily accomplish tasks as a group without ever leaving SRM!

Account

Resources

Workflow

Profile

How many different language variations does SRM’s UI support?

1 - English Only

100

Groups of users who have access to your bundles are called:

Groups

Teams

Entourages

Circles

SRM Templates allow you to select combinations of:

Countries

Regions

Languages

All the Above

In which section of the platform are templates used?

Publish

Listen

Engage

Content & Apps

In which sections of the platform are workflows used?

Listen and Analyze and Engage

Content & Apps and Engage

Engage and Publish

Publish and Home (Collaborations)

Under the Plugins tab, you can enter the credentials for which systems that SRM Engage integrates with? (Select 2)

Service Cloud

Siebel

Customer Care and Billing (CC&B)

Eloqua

A bundle can contain which of the following?

Social Properties

Users and Teams

Templates and Workflows

All the Above

On the Automation tab, you can set rules to automatically

Label

Assign

Delete

All the Above

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