HBA/ SHOW ME WHAT YOU KNOW
HBA Knowledge Assessment
Welcome to the HBA Knowledge Assessment! This quiz is designed to test your familiarity with important procedures and resources within our organization.
Answer the following questions to gauge your knowledge and determine areas for improvement:
- Locate key channels and resources
- Understand call dispositioning
- Engage effectively with homeowners
Can you locate an after hours channel?
YES
NOW
HAVE SOME TROUBLE
Can you locate a home owner in your call history?
YES
NO
HAVE SOME TROUBLE
Can you post properly in the IT channel?
YES
NO
HAVE SOME TROUBLE
Can you correctly disposition your calls?
YES
NO
HAVE SOME TROUBLE
Are you successful at posting information in the appropriate channels?
YES
NO
HAVE SOME TROUBLE
Can you locate your check stubs?
YES
NO
HAVE SOME TROUBLE
Can you locate your Daily Reports?
YES
NO
HAVE SOME TROUBLE
Can you battle objections with a Home Owner?
YES
NO
HAVE SOME TROUBLE
Can you locate the Attendance Form?
YES
NO
HAVE SOME TROUBLE
Can you locate Important Pins in the channels?
YES
NO
HAVE SOME TROUBLE
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