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Non-Verbal Communication Practice Quiz

List at least four elements of nonverbal communication.
Kinesics
Mechanics
Environmental Factors
Climate change
Haptics
Food flavors
Distracting Factors
Describe key components of good kinesics.
Varied eye contact
Frontal appearance
Slight lean toward the other person
Face in different direction
Relaxed posture
Appropriate comfortable gestures
Un-relaxed posture
Stand up straight
What kind of nonverbal messages is in a community pharmacy setting towards patients?
Arrangement and decor
Patient attitudes
Cleanliness
Colors and lighting
Area smell
Physical space sends messages.
Clinic Brochures
Personal appearance
What are different types of distracting nonverbal communications?
Lack of eye contact
Review information
Facial expression
Fidgeting
Body position
Testing patients
Tone of voice
Chronemics is the study of the use of time
True
False
What are different ways patients portray nonverbal communication?
Dresscode
Use of Touch
Tone & Pitch
Body language
Facial expressions
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