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Lead - Spanish

I should arrive to the building:
15 minutes early
On Time
Whenever I get there so long as I put in my 8 hours
15 minutes late
At the beginning of my night I should review:
Work orders, requests and special projects for the night
Discuss my teams problems and complaints they have
A and B
We don’t meet, everyone just starts working
I am responsible for bringing mops and rags home each night to wash, and bringing enough clean rags to work the next shift for my team:
True
False
When I have a new employee I should:
Show them where to park
Familiarize them with the building
Let them shadow a “trainer”
Give them supplies and let them start cleaning
A, B and C
If I have a complaint in my building I should ALWAYS:
Politely tell the person who made the mistake what they missed
Do nothing, it probably wasn’t a big deal
Personally check and resolve the work order
Continually follow up that the work order doesn’t happen again
C & D
I am responsible for signing out, distributing keys and returning keys to their proper location.
True
False
I am a supervisor so I’m not responsible for cleaning.
True
False
If I am short staffed by one person I should:
Cover that position
Let the crew cover it and not give them any extra time
If I have more than one person out, I would ask the crew who can do overtime.
A and C
I will be responsible for approximately 2 hours of work. Some of my duties might include:
Elevator tracks
Detailing a picky tenant suite
Floor work
Glass cleaning
All of the above
A very important part of my job is:
Resolving work orders
Checking “hot points”
Evaluating my team and inspecting their work
All of the above
When I do inventory I should ALWAYS:
Inspect the equipment to make sure it is working properly
My team has what they need within the budget
I should order everything I want. It doesn’t matter the cost
I should order enough to last at least 2 months
A & B
Inspecting vacuums and floor machines is not my job
True
False
At the end of my shift I don’t need to check the doors to the suites because my team has already done it.
True
False
I have a complaint about missed trash, so I tell the person who made the mistake. I
Do nothing. They took care of it.
Personally show them what was missed, and personally follow up that it was done.
Ask another team member to check
Someone on my team shows up to work in shorts and a tank top. I should:
Send her home
Ask her to go home and change and come back. If she doesn’t have a uniform yet, she must wear a plain black shirt and black pants.
Let her work
It’s very important that I report the following about my team:
Performance – good or bad
Call offs/being late
Overtime
Vacation requests
All of the above
My end of report shift must include:
Resolution of work orders
Engineering issues
Floor work completed
No report is needed
A, B & C
I should do inventory of supplies:
Weekly
Weekly, but place my order every other week
Monthly
I don’t need to place supply orders
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