Customer service quiz!
Customer Service Excellence Quiz
Test your knowledge and skills in customer service with our engaging quiz! This quiz is designed to help you understand the importance of customer interaction and enhance your service techniques.
- 10 questions to challenge your understanding.
- Practical scenarios encountered in the sales environment.
- Learn best practices for customer engagement.
In GIFT approach T stands for?
Talk to a customer
Take a number for Fierce cologne
Thank every customer
What is more important then customers need while you are on the sales floor?
When is the salary
Who is opening tomorrow
Customers need is the most important
If we don’t have an item that customer is looking for
Offer solutions
Go in stockroom and ignore customer
Punch out and go home
What is the meaning of “follow up”?
Follow customer when they exit the store
Follow up on customers needs
Follow every customer on Instagram
While you are folding on the sales floor
Make sure that you are always available if customer needs you
Make sure that you are out of sight
Just focus on folding and forget about everything else
When you see customer entering the store
Say Hi! See what brings them to us
Act like you are another customer
Pretend that you are form
If customer wants to reserve something
Just put in somewhere in the stockroom
Leave it on the cash wrap
Write all the details about the reservation and leave it on the right place
When you see that customer is struggling to find a size they need
Ignore and hope that someone else will come
Assist them in a best possible way
There are more important things to do than assisting in situation like that
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