Customer service quiz!

In GIFT approach T stands for?

Talk to a customer

Take a number for Fierce cologne

Thank every customer

What is more important then customers need while you are on the sales floor?

When is the salary

Who is opening tomorrow

Customers need is the most important

If we don’t have an item that customer is looking for

Offer solutions

Go in stockroom and ignore customer

Punch out and go home

What is the meaning of “follow up”?

Follow customer when they exit the store

Follow up on customers needs

Follow every customer on Instagram

While you are folding on the sales floor

Make sure that you are always available if customer needs you

Make sure that you are out of sight

Just focus on folding and forget about everything else

When you see customer entering the store

Say Hi! See what brings them to us

Act like you are another customer

Pretend that you are form

If customer wants to reserve something

Just put in somewhere in the stockroom

Leave it on the cash wrap

Write all the details about the reservation and leave it on the right place

When you see that customer is struggling to find a size they need

Ignore and hope that someone else will come

Assist them in a best possible way

There are more important things to do than assisting in situation like that

Should we be friendly with our customers?

No way! Be strict with them!

Yes, you can meet nice people that are always gladly coming back in store for shopping

There is no time for this

While you are doing transaction

Nothing is important besides that, ignore everything and everyone

Keep in mind importance of multitasking

Talk with colleagues about unimportant things while doing transaction, customer will appreciate it

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