TFAW Employee Quiz

If a client leaves you a note asking you to please take their dog to the dog park, can you do so since the client specifically asked you to take the dog to the dog park?

Yes

The calendar shows: 6pm-8pm Lexie Southern (15min) Walk + Feed, what time can you arrive for the walk with Lexie?

The calendar shows: Lexie Southern (15min), can you let Lexie out in the yard or should you walk her?

Yes, a yard visit is okay

Walk Lexie

You arrive at a clients home to walk their dog and a cleaning lady is waiting outside. The cleaning lady states that she forgot her keys inside the house and needs to collect them, and they're on the kitchen counter. Do you:

You arrive at 6:45pm at the clients building for a dog walk/pet sit that is scheduled between 5pm-7pm Dexter Southern (15min) Feed + Litter + Play, and you're supposed to check out the keys from the concierge. The concierge has stepped away from the desk, and you've been waiting for 10 minutes. Do you:

Leave and come back later on (say at 8pm) when the concierge should be back from dinner, it's a cat and the cat should be okay.

Wait for the concierge until 7pm and leave, it's not your fault the concierge wasn't there for you to collect the key. E-mail the TFAW office asking them to contact the client.

Call and or text the TFAW after hours/emergency line asking what you should do.

Slip a note under the clients door saying "Sorry, I couldn't see Dexter this PM since the concierge wasn't here for me to collect the key. I will see him tomorrow morning assuming I can check out the key then."

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