Device Troubleshooting Guide
Device Troubleshooting Quiz
Test your knowledge on troubleshooting mobile device issues with our engaging quiz. Designed for customer service representatives and tech support staff, this quiz will help you identify key steps when resolving common problems with mobile devices.
- 6 multiple choice questions
- Perfect for training and assessment
- Enhance your troubleshooting skills
If customers ATT phone stopped working you have what 2 options?
Free Equipment Purchase Request
Attempt a Network Reset
If the primary balance is zero
add data top up
Firts thing you check when TMB customer states that their phone is not working?
Live status
Support@clearwireless.com
Compliance@clearwireless.com
Otsupport@clearwireless.com
What do you check on live status when TMB customer states that their phone is not working?
Primary balance
Renewal date
Attempt a Network Reset
Enter Free Equipment Purchase
Firts thing you check when ATT customer states that their phone is not working?
Ask the customer if they have ever successfully been able to use the device
Free Equipment Purchase
Battery Replacement
Charger Replacement
Where do you find the Free Equipment Purchase tab?
Quick links ,Equipment Purchase
Customer information, Equipment Purchase
Line information, Equipment Purchase
Other Information, Equipment Purchase
if customers ATT phone stopped working you have what 2 options?
Attempt a Network Reset
Free Equipment Purchase Request
Check customers live status
Add Data top up
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