Hows My Knowledge ?

What is the FRD for EZCS order?

3 Calendar days

3 Business days

5 Business days

5 Calendar days

MFN Gold order status is either undeliverable/TSDBNR. We can initiate the refund after...

EDD + 3 days

EDD + 5 days

EDD

EDD + 5 business days

What is the standard timeline for A-Z claim?

7-10 days

1-2 weeks

5 Calendar days

5 Business days

NOC can be filled in which of the below case?

3+ failed pickup attempts

RMA was cancelled 2+ times

Item cost is greater than Rs. 300.

All of the above

Neha has self returned an order which is showing as delivered on website a week ago. What action will you take?

Ask to wait 3 Business days

Raise a TT for FC confirmation

Ask to send Proof of Delivery

Process refund/replacement

Satish received a damaged pantry product worth Rs.860 and also shared the images. What action will you take?

Transfer to Image Verification Team

Process full refund

Ask to contact manufacturer

Other

Please Specify :

Imran has called us to inquire about the refund status for the order which is picked up today. What will you tell him?

Please wait for 3-5 BD for refund

It will take maximum 10 BD to reach the warehouse, post that we can initiate refund

Wait for 3 BD, after that we can initiate refund

Refund will be initiated within 24 hours

What is the maximum timeline to file A-Z guarantee claim from the order date?

30 days

60 days

90 days

180 days

What is the delivery charges for a pantry order for non-prime customer?

Rs.30

Rs.49

Rs.59

Rs.40

What is the expiry of cashback processed as gift card?

6 months

9 months

12 months

15 months

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