Hows My Knowledge ?

What is the FRD for EZCS order?
3 Calendar days
3 Business days
5 Business days
5 Calendar days
MFN Gold order status is either undeliverable/TSDBNR. We can initiate the refund after...
EDD + 3 days
EDD + 5 days
EDD
EDD + 5 business days
What is the standard timeline for A-Z claim?
7-10 days
1-2 weeks
5 Calendar days
5 Business days
NOC can be filled in which of the below case?
3+ failed pickup attempts
RMA was cancelled 2+ times
Item cost is greater than Rs. 300.
All of the above
Neha has self returned an order which is showing as delivered on website a week ago. What action will you take?
Ask to wait 3 Business days
Raise a TT for FC confirmation
Ask to send Proof of Delivery
Process refund/replacement
Satish received a damaged pantry product worth Rs.860 and also shared the images. What action will you take?
Transfer to Image Verification Team
Process full refund
Ask to contact manufacturer
Other
Please Specify :
Imran has called us to inquire about the refund status for the order which is picked up today. What will you tell him?
Please wait for 3-5 BD for refund
It will take maximum 10 BD to reach the warehouse, post that we can initiate refund
Wait for 3 BD, after that we can initiate refund
Refund will be initiated within 24 hours
What is the maximum timeline to file A-Z guarantee claim from the order date?
30 days
60 days
90 days
180 days
What is the delivery charges for a pantry order for non-prime customer?
Rs.30
Rs.49
Rs.59
Rs.40
What is the expiry of cashback processed as gift card?
6 months
9 months
12 months
15 months
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