Hows My Knowledge ?
Test Your Knowledge on Refund and Order Policies
Welcome to the "Hows My Knowledge?" quiz where you can test your understanding of order, refund, and claim processes. This quiz consists of 10 multiple-choice questions designed to challenge your knowledge in this important area.
Enhance your skills and gain confidence by:
- Reviewing essential policies
- Understanding timelines for refunds
- Identifying key actions for different scenarios
What is the FRD for EZCS order?
3 Calendar days
3 Business days
5 Business days
5 Calendar days
MFN Gold order status is either undeliverable/TSDBNR. We can initiate the refund after...
EDD + 3 days
EDD + 5 days
EDD
EDD + 5 business days
What is the standard timeline for A-Z claim?
7-10 days
1-2 weeks
5 Calendar days
5 Business days
NOC can be filled in which of the below case?
3+ failed pickup attempts
RMA was cancelled 2+ times
Item cost is greater than Rs. 300.
All of the above
Neha has self returned an order which is showing as delivered on website a week ago. What action will you take?
Ask to wait 3 Business days
Raise a TT for FC confirmation
Ask to send Proof of Delivery
Process refund/replacement
Satish received a damaged pantry product worth Rs.860 and also shared the images. What action will you take?
Transfer to Image Verification Team
Process full refund
Ask to contact manufacturer
Other
Please Specify:
Imran has called us to inquire about the refund status for the order which is picked up today. What will you tell him?
Please wait for 3-5 BD for refund
It will take maximum 10 BD to reach the warehouse, post that we can initiate refund
Wait for 3 BD, after that we can initiate refund
Refund will be initiated within 24 hours
What is the maximum timeline to file A-Z guarantee claim from the order date?
30 days
60 days
90 days
180 days
What is the delivery charges for a pantry order for non-prime customer?
Rs.30
Rs.49
Rs.59
Rs.40
What is the expiry of cashback processed as gift card?
6 months
9 months
12 months
15 months
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