Day 1 - QUIZ
Customer Communication Quiz
Test your knowledge about effective customer communication and service practices in our engaging quiz! This quiz is designed to help you understand the key elements of customer care and the HelloFresh brand benefits.
- Avoiding unwanted communication tones
- Understanding our service and delivery policies
- Learning about our brand values
What tones should we avoid when communicating with our customers? Check all that apply
The Deadpan
Uncertainty
Being Smart
Understanding
Formalness
Being Rude
Over-Friendliness
Being Confident
It is the Customer Care's knowledge database?
Bridge
Slack
Gmeet
Shelf
Our Brand Benefits includes: (Check all that apply)
Convenience
Sharing the joy
Fun of Discovery
Variety
Quality
Peace of mind
Body Fitness
True or False: HelloFresh CA's website is one way customers can manage their HelloFresh subscription.
True
False
True or False: Organic Box is one of HelloFresh Canada's couriers.
True
False
True or False: UPS is one of HelloFresh Canada's couriers.
True
False
True or False: We deliver across Canada except Yukon, Eastwest Territories and Nunavut
True
False
True or False: Our ice packs are made of water or a non-toxic gel solution.
True
False
If the customer's delivery day is every Saturday, when will be their deadline?
Tuesday at 11:59AM PST
Tuesday at 11:59PM PST
Wednesday at 11:59AM PST
Wednesday at 11:59PM PST
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