Front Desk Training

What are the hours for the pool?

4:30am-11pm

6:30am-11pm

6am-11pm

5:30am-11pm

What members get executive lounge access? (Multiple Answers)

Diamond

Silver

Gold

Blue

What member is able to have breakfast in both the Executive Lounge and the Restaurant?

Blue

Gold

Diamond

Silver

How much is Self Parking Sunday through Thursday? How much on Friday and Saturday?

$16, $12

$15,$10

$10,$14

$14,$10

What members can park in the front lot? How much is the front lot parking?

Diamond/Silver, $6

Gold/Diamond $5

Blue/Silver, $7

Gold/SIlver $5

What rooms have tubs? What numbers do they end in?

Q2, 16,36,37

K1, 16,36,37

Q2, 18,38,39

K1, 18,38,39

How many miles around the hotel does the shuttle run?

1 mile

2miles

3 miles

4 miles

A guest wants to go to NTT data. In what building is NTT data?

Granite Park 1

Shops at Legacy

Granite park 3

Near Stonebriar Mall

Who is the director of front Office?

Patrick Lafender

Patrick Lalvender

Patrick Lavender

Pactrick Lavendar

A guest has locked himself out of the room. What pieces of information are needed to create a new key?

The guests telephone number

Credit Card or Debit Card

ID, and Method of payment

How would you direct a guest to the nearest restroom in the lobby?

Make a right at the chandelier

Make a right into the restaurant and it's on the left hand side

Make a left at the chandelier

Next to the front desk

What time is Carso open for breakfast on Saturday and Sunday?

630am-10am

730am-10am

7am-12pm

630am-12pm

A guest is due to check in, and has an amenity to be placed in the room. Who do you call?

IRD

Pantry

Concierge

Front Office Supervisor

What is one of the first things you do, after logging into your computer at the start of your shift?

Stock the pantry

Count the waters in the cabinets

Print and complete the reports

Make welcome letters

What are the hours for the fitness center?

24 hours

6am-12am

3pm-11pm

7am-330pm

It is 4pm and a guest would like to check in, but their room is not ready. What is the correct response?

Advise them it isn't your fault because houskeeping is always slow

Tell them it could be a while before the room is ready

Apologize, contact houskeeping to get a room ready and ask them if there is something that could be done to make it right

Comp their night so they aren't upset

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