What members get executive lounge access? (Multiple Answers)
Diamond
Silver
Gold
Blue
What member is able to have breakfast in both the Executive Lounge and the Restaurant?
Blue
Gold
Diamond
Silver
What floor is the Fitness Center on?
1st
3rd
9th
2nd
How much is Self Parking Sunday through Thursday? How much on Friday and Saturday?
$16, $12
$15,$10
$10,$14
$14,$10
What members can park in the front lot? How much is the front lot parking?
Diamond/Silver, $6
Gold/Diamond $5
Blue/Silver, $7
Gold/SIlver $5
What rooms have tubs? What numbers do they end in?
Q2, 16,36,37
K1, 16,36,37
Q2, 18,38,39
K1, 18,38,39
How many miles around the hotel does the shuttle run?
1 mile
2miles
3 miles
4 miles
A guest wants to go to NTT data. In what building is NTT data?
Granite Park 1
Shops at Legacy
Granite park 3
Near Stonebriar Mall
Who is the director of front Office?
Patrick Lafender
Patrick Lalvender
Patrick Lavender
Pactrick Lavendar
A guest has locked himself out of the room. What pieces of information are needed to create a new key?
The guests telephone number
Credit Card or Debit Card
ID
ID, and Method of payment
How would you direct a guest to the nearest restroom in the lobby?
Make a right at the chandelier
Make a right into the restaurant and it's on the left hand side
Make a left at the chandelier
Next to the front desk
Is there a connection from the Lobby to the Parking Garage?
Yes
No
What time is Carso open for breakfast on Saturday and Sunday?
630am-10am
730am-10am
7am-12pm
630am-12pm
A guest is due to check in, and has an amenity to be placed in the room. Who do you call?
IRD
Pantry
Concierge
Front Office Supervisor
What is one of the first things you do, after logging into your computer at the start of your shift?
Stock the pantry
Count the waters in the cabinets
Print and complete the reports
Make welcome letters
What are the hours for the fitness center?
24 hours
6am-12am
3pm-11pm
7am-330pm
It is 4pm and a guest would like to check in, but their room is not ready. What is the correct response?
Advise them it isn't your fault because houskeeping is always slow
Tell them it could be a while before the room is ready
Apologize, contact houskeeping to get a room ready and ask them if there is something that could be done to make it right
Comp their night so they aren't upset
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