KMS

Can customer send personal shipment from bonded warehouse/FTZ area ?

Yes . However, customer should obtain authorization letter from customs and fax it to Fedex Export department

Yes . However customer should pay cash/cheque for this shipment

Referring to Package Detail screen below, can the consignee, Ms Farah request for reroute of this shipment to her house address without shipper’s consent?

Yes

Which of the following are correct about C2R Pickup?

CS should inform customer to write the serial number on the Commercial Invoice

If there is more than 1 serial no. then it must be itemized in Commercial Invoice

CS need to update “RMK by CSA” field in Pickup screen that we have informed customer on serial number

Shipment will be 1 day delay in origin for export customs declaration

All of above

What is the latest Call-In cut off and Ready time if customer in Penang-19650 would like to arrange Late Pick-Up?

1930

1900

Customer Mr. Sam is calling in to track a package status at 12.45noon. His company is located in Shah Alam Section 25. You are able to see a STAT-65 scan followed by a comment scan-SDD. What does that mean?

Same Day Declaration, Non-Dutiable shipment

Same Day Declaration with Duty & Tax imposed

Same Day Delivery, commitment before 1800hrs

Same Day Delivery, commitment before 1300hrs

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