Support Services Quiz 2

What is the best method to search for a user?

A. Search first name

B. Search email address

C. Search last name

D. Search full name

How do you remove a user from a location?

A. Logout

B. Delete your profile

C. Remove the user’s permissions

D. Click the Portal button

What information is required for single sign on?

A. Full Name

B. ePortal ID

C. ePortal password

D. Email address

What do you click to add and remove columns to the all cases screen?

A. The corresponding column title

B. The “Gear” icon

C. The “Help” button

D. None of the above

What button do you click to get to the All Cases screen?

A. The “Portal” button

B. The “Admin” button

C. The “Cases” button

D. The “New Case” button

What is displayed in the “All Cases” section of the “All Cases” screen?

A. All cases open at the location except the ones assigned to the user

B. All open and closed cases that have ever been created at the location

C. All cases that have not been assigned to a user

D. All cases currently open at the location

How do you add additional codes to the dropdown under the “price code” field in the operations on cases?

A. Add a new Pricing source under “Pricing by Customer or Price Code”

B. Adding a new labor rate under the “Labor Rates” section

C. Adding a new Job code under the “Job Codes” section

D. Adding a new price code under the “Price codes” section

In the “Customize Your Database” section there are three categories listed, what is one of them?

A. Depot Management

B. Dealership Profile

C. Manage your Operations

D. Add Asset

When should you use the Asset Ready Button?

A. Before the repairs are complete

B. As soon as the repairs are complete

C. After you call the customer to complain about the driver

D. After you leave for the day

What does the blue audit dot allow you to see next to the mileage and engine fields under the asset info section?

A. When the mileage was last updated and who updated it

B. The time of change

C. Both A & B

D. Neither A & B

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