1. Scenario: User has changed his personal mobile device but the number remains unchanged and wants to set-up Okta verify on the same. How will RRT assist the user?

Will help user in configuring okta verify and okta agent on the new device

Will direct user to contact Tangoe Helpdesk

Will check if user hasd set-up text message code, if no will have user submit a regular service request to SSOSRVCS team.

2. Select the URL/server which the user will enter for configuring Pulse secure on an iOS mobile device?

Gra.amgen.com/mac

Mobilegra.amgen.com

Gra.amgen.com

3. Can a user attend a webcast meeting outside Amgen's network?

Yes

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