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F pt.1

What is the purpose of RAID adapters?

To allow orlder PCI technology expansion slots to be used

To provide enhanced audio and graphic capabilities

To connect multiple storage devices for redundancy or speed

To connect peripheral devices to a PC to improve performance

Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a High definition television?

DVI

HDMI

PS/2

DB-15

Which type of input device can identify users based on their voice?

Digitizer

KVM

Switchbiometric identification device

Scanner

What type of external storage should be used by a technician to back up over 2 TB of music and video data files?

COmpactFlash card

External flash drive

External hard drive

Secure Digital card

What type of device provides power to a computer and allows it to be safely shut down in the event of a power loss?

Surge suppressor

Uninterruptible power supply

Standby power supply

Power inverter

Which measure can help control RFI effects on wireless networks?

Ensure the humidity and temperature levels are set as low as possible

Ensure the number of wireless NICs exceeds the number of wireless phones

Ensure the wireless network is on a different frequency than the offending source

Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs

What is the purpose of a Safety Data Sheet?

To specify procedures for dealing with potentially hazardous materials

To specify procedures in designing and building common computer systems

To specify procedures for the operation of sensitive components and prevention of electrostatic discharge

To specify procedures in the use of humidity control and prevention of moisture damage

What can be tested with a digital multimeter?

Wireless signal strength and access point positioning

Basic funcionality of computer ports

Coper cable location

Quality of electricity in computer components

When should a technician avoid wearing an antistatic wrist strap?

When installing RAM

When replacing a power supply unit

When installing a hard drive

When opening a computer case

Which solution should be used to clean a CPU and heat sink?

Soap and water

Rubbing alcohol

A diluted ammonia solution

Isopropyl alcohol

Which two types of expansion slots would be used by a wireless NIC in a computer today?

PCIe

AGP

PCI

DIMM

ISA

When a PC is being assembled, what component is connected to the motherboard with a SATA cable?

The optical drive

The NIC

The video card

The power supply

A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

The computer automatically boots into Safe Mode and displays a warning on the screen

The screen flashes with a red background and displays a warning message

The computer emits a pattern of beeps indicating the failing device

The computer returns an error message that indicates the I/O address of the failing device

Which three features can be configured in the BIOS settings to secure a computer? (Choose three)

MAC flitering

Drive encryption

TMP

File encryption

Passwords

TKIP key

What is the most important reason for a company to ensure that computer preventive maintenance is done?

Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment

Preventive maintenance helps to protect the computer equipment against future problems

Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed

Preventive maintenance enables the IT manager to check on the location and state of the computer assets

A technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?

Ignore the dust, as it does not affect the computer

Use a lint-free cloth sprayed with a cleaning solution to remove excess dust

Use a can of compressed air to remove excess dust

Use a moistened cotton swab to remove excess dust

Which built-in tool is avaiable on a Mac OS X machine to perform disk backups?

Disk Utility

Deja Dup

Finder

Time Machine

A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?

Everything that was done to try to solve the problem

Only the solution, because this solved the problem

Only the failed attemps, so that future technicians will know what not to try

A description of the problem and the solution

After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?

Create a System Repair Disc and restore the image

Press the F12 key during the boot process and start the computer in Safe Mode

Boot from a Windows 7 installation media and access the System Restore utility

Access the Control Panel and choose Restore Files from Backup from the System and Secyurity menu

What are two advantages of the NTFS file system compared with FAT32? (Choose two.)

NTFS allows faster access to external peripheral such as a USB drive.

NTFS supports larger files

NTFS provides more security features

NTFS allows faster formatting of drives

NTFS is easier to configure

NTFS allows the automatic detection of bad sectors

What type of hard drive contains flash memory for catching frequently used data but stores the most of the data on a magnetic hard disk drive?

USB flash drive

Solid-state drive

Embedded multimedia card

Solid-state hybrid disk

What does %USERPROFILE% represent in the path C:\Users\%USERPROFILE%\AppData\Local\Temp ?

The location of the Documents folder of a particular user

An environment variable that is set by the operating system

A variable set by the administrator for each user of the system

A fixed value that represents the level of access of a user to system files

A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unrespondive applicaiton?

Task Manager

Add or Remove Programs

Event Viewer

System Restore

A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?

Computer Management

Device Manager

My Computer

System Tools

Which technology provides a solution for PC virtualization?

Hypervisor

Server clustering

Terminal Services

RAID

What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)

The computer locks up without any error messages

The computer displays a "BOOTMGR is missing" error after POST

The computer displays an "Invalid Boot Disk" error after POST

The computer continually restarts without displaying the desktop

The computer displays an 'Inaccessible Boot Device' error after POST

A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)

The total cost of the new solution is considerably lower

Data is more secure in the event of hardware failures

Individual users are in control of their own computers and network resources

Data resources and access are centrally controlled

Personnel costs are lower because a dedicated network administrator is no longer necessary

Which layer of the OSI model is responsible for physical addressing and the procedures used to access media?

Application

Data link

Network

Transport

The current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task?

APIPA

DHCP

DNS

ICMP

Several messagges sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?

143

443

Which two commands could be used to chek if DNS name resolution is working properly on a WIndows PC? (Choose two.)

Nslookup cisco.com

Net cisco.com

Ping cisco.com

Nbstat cisco.com

Ipconfig /flushdns

Which wireless security mode supports government grade security and offers both personal and enterprise authentication?

WEP

WPA2

WPA

LEAP

Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?

PaaS

LaaS

SaaS

ITaaS

A network administrator occasionally asks a technician to make sure that dust does not accumulate on devices in the network equipment closets. What is the purpose of having the technician do this job?

Dust can cause network equipment to overheat and cause problems on the network

Dust increases electromagnetic interference in nearby connected cables

Dust can encourace insects and other pests to live in the equipment closets

Dust is considerated a fire hazard that poses danger to personnel and equipment

Dust diminishes the range of wireless services

A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?

The NIC driver is out of date

The operating system is not compatible with the remote sites

The TCP/IP protocol stack is not loaded

The defaul gateway is incorrect

What are three common input devices found on laptops? (Choose three.)

Touchpad

Fingerprint reader

Web camera

External monitor

PS/2 keyboard

AC power connector

A user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem?

The touchscreen is not calibrated

An app is not compatible with the device

The operating system has encountered an error

A power-intensive app is running at the background

A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?

Consult the service manual for the laptop

Ask a fellow technician for advice

Backup the BIOS settings

Remove the keyboard

Which closed-ended question would be appropriate for a technician to use to narrow down the possible problems on a laptop that will not power on?

Can the laptop operate using the AC adapter?

Have you changed your password recently?

What software has been installed recently?

What were you doing when the problem occurred?

A technician is troubleshooting the appearance of flashing lines on a laptop screen. What are two possible causes of this distortion? (Choose two.)

Power to the poxels has been removed

The display settings have been changed

The GPU is not cooling correctly

The LCD custoff switch is damaged

The display is not correctly installed

What is an indication that the battery in a mobile device could become physically hazardous and should be immediately replaces?

If the battery only supports the system for a reduced period of time

If there are signs of swelling

If the screen brightness begins to dim

If the device feels warm to the touch

Refer to the exhibit. What is true of this mobile device screen?

Tapping and holding the arrow at the bottom left will display the Home screen

Text messagges, news, photos and other content can be displayed in the different tiles

Icons and buttons are used to represent the different apps on the phone

Unpinning an app from this view will uninstall the app from the phone

Tile sizes depend on the size of the app

What are two potential risks that could result from rooting or jailbreaking a mobile device? (Choose two.)

Enabling app access to the root directory

Not properly creating or maintaining sandboxing features

Allowing the user inteface to be extensively customized

Improving device performance

Enabling features that are disabled by a cellular carrier

What two tasks should be done regurarly to preserve the security and integrity of data and applications on mobile devices? (Choose two.)

Execute a factory reset once a month to remove all unidentified malicious software

Back up user data on a regular basis

Password protect iTunes or Google Play accounts

Use airplane mode if you are accessing the Internet at an open WI-FI site

Ensure that the operating system software and applications contain the latest updates

Unmount all unused disk partitions

A tire store needs to use carbon copy paper to print customer invoices so that both the store and the customer have a copy. What is the best printer solution?

Piezoelectric printer

Inkjet printer

Thermal printer

Impact printer

A user on a home network wants to share a printer from a Windows 7 computer. What must the user do in order for other Windows 7 computers in the houde to obtain the proper driver?

The user must browse the Internet, then download an install the proper driver

The person doing the sharing must use the Additional Drivers button in order to designate how many devices drivers are allowed to be downloaded

Nothing. Windows automatically provides the driver

The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers

Which three components are typically found in laser printer maintenance kits? (Choose three.)

Fuser assembly

Primary corona

Pickup rollers

Transfer rollers

Secondary corona

Paper trays

What characterizes a DDoS attack?

Many hosts participate in a coordinated attack

Infected computers are called daemond

It is easy to identify the source of the attack

All hosts must be in the same geographic area

What guideline should be followed when establishing a password security policy?

Password should be physically stored in a convenient location

Passwords should contain mainly numbers for better encryption

The system administrator shoul assign passwords to the access

An expiration period should be established so that passwords frequently change

What are three fratures provided by the TPM module? (Choose three.)

Hashed encryption of the hard drive volume

Security for user authentication information

Support for Windows backup

Application license protection

Storage of digital certificates

Support for Windows Firewall

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