Central MOT Learning Quiz
Which of the following is not part of the QDVPA?
Socializing with your friends
Check the pricing on the menu
Report any competitors activities
Check the bar display at the bar
Check the relevant answers for QDVPA
Check the bar display
Check the stocks availabilty
Check out the girls at the bar
Check on the menu pricing
Check for any competitor's activities
If your outlet is selling GMA, what are the correct measures? Check for all relevant answers.
Take picture of the bottle
Report in the beadyeye app
Purchase the bottle so that you may verify the bottle with operations
Warn the customers about selling GMA
Tell consumers not to buy from that outlet
Do nothing at all so that you are not at risk
Which of the following is not part of the 4 stages of Group/Team Development?
Forming
Engaging
Performing
Storming
Norming
Name the qualities of a good leader. Several possible answers
Charismatic
Good Communication Skills
Have Empathy
Appreciates Diversity
Have Trust in their Employees
A nice person
What are the benefits of working across teams? Several Possible Answers.
Speed and accuracy
Boost Creativity
Solve Complex Problems
Single Point of Contact
Moments of Convivialite
Stages of Team Development, developed in 1965 by Bruce Tuckman consists of the following:
Forming
Engaging
Socializing
Performing
Storming
Norming
There are 2 behavioral dimensions of leadership styles according to Blake Mouton's Managerial Grid
Concerns for people
Concerns for results
Concerns for cultural views
Concerns for organizational politcs
Blake & Mouton have defined 5 leadership styles. Check the relevant answers
Social
Team Leader
Impoverished
Organizational
Authoritative
Audacity
Affirmative
What is the Ultimate Goal in Defining the Leadership Styles?
Building Trust & Respect & Ultimately Make Better Decisions During Crisis
Building Strong & Ultimately an Admirable Team
Building Networking & Ultimately A Good Team
Building Emotional Support & Ultimately A Good Team Spirit
What are the pitfalls to avoid when taking over a new team?
Avoid building friendship rather than being a leader
Avoid making any decisions
Avoid going to market visits
Avoid making eye contact
The Key to Leadership: (Several Possible Answers)
Communication
Friendship
Empathy
Diversity
Trust
Networking
A good leader will practice the following: (several possible answers)
Have regular meetings & open door poilicies
Share their expectations with their team
Have patience
Overcome concerns & Solve Problems
Create Convivialite Moments
What is negotiation?
Agreeing with other people even though they are wrong
Conferring with others in order to reach a compromise or agreement
Resolving conflict with other people so that it's a win-win
Resolving personal differences so that no party is at loss
What are the beliefs of an expert negotiator? (Several possible answers)
I have clear goals
I take emotional factors into account
I focus on the politics aspects
I give rational argument to support my point of view
What are the principles of creating rapport skills? Several possible answers.
Matching & Leading Jargons
Matching & Leading Values
Matching & Leading Outfits
Matching & Leading Voice Qualities & Body Language
How do you know when you have established your rapport?
When the person is less tense
When the person shows no emotions
When the person is angry
When the person is uncomfortable being around you
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