Quiz Maker LogoMake your own QuizCopy & Edit
Make your own quizManage my QuizzesPlans / FeaturesGuides and HelpContactPrivacy & Security

ITIL Familiarization Quiz

Which two processes will contribute MOST to enabling effective problem detection?
Incident and Financial Management
Change and Release & Deployment Management
Incident and Event Management
Knowledge and Service Level Management
Why is it important for service providers to understand patterns of business activity (PBA)?
PBAs are based on organizational roles and responsibilities
IT service providers CANNOT schedule changes until they understand PBA
Demand for the services delivered by service providers are directly influenced by PBA
Understanding PBA is the only way to enable accurate service level reporting
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
The change authorization board
The change advisory board
The change implementer
The change manager
Which among the following is NOT an objective of Continual Service Improvement?
Review and analyze Service Level Achievement results
Identify activities to improve the efficiency of service management processes
Improve the cost, effectiveness of IT services without sacrificing customer satisfaction
Conduct activities to deliver and manage services at agreed levels to business users
{"name":"ITIL Familiarization Quiz", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Which two processes will contribute MOST to enabling effective problem detection?, Why is it important for service providers to understand patterns of business activity (PBA)?, What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}

More Quizzes

What type of TomWebber are you?
210
ORGANIC CHEMISTRY (PRELIMS): Alkynes - Part 4
105151
A quelle fréquence les activités ci-après ont-elles lieu dans votre entreprise ?
28140
Unit 6 quiz
1267
Number 2
520
Needle stick injury
10590
Pericias 3
9419
Marketing Midterm (CH. 1-9)
177880
Waves Pretest
320
Animal quiz Louchel
210
    Sentiment Survey | Q3 2019 Please check off the appropriate box for each question to share your experience of industry conditions for the previous Quarter and expectations for the next Quarter.   Your feedback will be reflected in our Mid-Atlantic Real Estate Sentiment Index presented by the Philadelphia Real Estate Council and the Philadelphia Business Journal, Powered by Econsult Solutions. Thank you for participating in our on-going research! Please complete this survey no later than October 1.
25120
CS121 Final
40200
Quiz Maker Logo Make your own Quiz
Powered by: Quiz Maker