DC-01: De-Escalation: Resolving Problems and Diffusing Tense Situations
Welcome to the De-Escalation Training!
This training consists of a video section, four case studies, and ten test questions. A certificate of completion is awarded after 80% of the test questions are answered correctly. You may attempt to re-take the training 4 times, or you will need to wait 24 hours to re-take the training.
Be certain that you have a full hour to complete the training in one sitting.
Agenda:
Training Video = 20 minutes
Quiz = 10 minutes
Completion of all tasks = 30 minutes
Disclaimer: The information provided in this training material & quiz is for instructional purposes only and is not intended as legal advice. Times are approximate. As always, should you have any questions about policies and practices, seek the assistance of legal counsel.
Welcome to the De-Escalation Training!
This training consists of a video section, four case studies, and ten test questions. A certificate of completion is awarded after 80% of the test questions are answered correctly. You may attempt to re-take the training 4 times, or you will need to wait 24 hours to re-take the training.
Be certain that you have a full hour to complete the training in one sitting.
Agenda:
Training Video = 20 minutes
Quiz = 10 minutes
Completion of all tasks = 30 minutes
Disclaimer: The information provided in this training material & quiz is for instructional purposes only and is not intended as legal advice. Times are approximate. As always, should you have any questions about policies and practices, seek the assistance of legal counsel.
Test Questions
The following screens include 10 test questions. You must get 8 correct to pass the test, or you can re-take the test 4 times. After that, you will need to wait 24 hours to re-take the training. At the end, you can enter your name and email and a certificate of completion will be emailed to you and retained for your employer if they have set up an account.
Test Questions
The following screens include 10 test questions. You must get 8 correct to pass the test, or you can re-take the test 4 times. After that, you will need to wait 24 hours to re-take the training. At the end, you can enter your name and email and a certificate of completion will be emailed to you and retained for your employer if they have set up an account.
Walking away from an interaction with a person who is behaving badly is a common response.
True
False
Justifying or accepting are examples of accommodating.
True
False
Compromising is always the best solution.
True
False
Collaborating requires time and effort but is the best way to devise a mutually-beneficial solution.
True
False
Blaming, raising your voice, and threatening are examples of Forcing behaviors.
True
False
Collaborating and problem solving requires that you engage the person in a conversation to work through hidden agendas, look for common ground, and brainstorm possible solutions.
True
False
When emotion is high, people think logically.
True
False
Techniques for reducing emotion are to lower your voice, use the person’s name, and get the person to sit down if possible.
True
False
Adding “fuel to the fire” in an already aggressive situation will probably not resolve the situation.
True
False
Your support network includes HR, your supervisor and manager, and the Police.
True
False
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