IVR SRD Section 1-2.9

What are the additional languages in which customers have the may request IVR information? Select all that apply

How many concurrant sessions shall the IVR have the capability to support?

What key is used to transfer the call to an agent queue?

In the even there is an input error, how many times will the IVR all the caller to retry entries before rerouting the call to CSC?

According to self service best practices, there shall be a ______ second pause for inter-digit entries.

Which one of the following holidays are call transfers to CSC disabled?

Whic of the following is the PO Box all other mail corresepondance should be mailed to that is not a payment?

All callers that attempt to transfer to CSC outside of business hours or during WDSOT holidays will receive an option to schedule a call back. WSDOT has decided to remove this IVR system.

How many Expected Wait Time/ Marketing Hold custom messages are there?

IVR Account and Pin number may be alphanumberic?

Which of the following is are examples of ways customers can manage their account via the IVR system?

When is the blackout window in which credit and debit card payments are not allowed?

Which of the following are options for cuatomers utilizing the Toll Bill Main Menu of the IVR system?

What are the two IVR Report Types?

Which credit card is not accepted as a form of payment ?