Softchoice Practice Final
Softchoice Practice Final Quiz
Test your knowledge on Microsoft and Cisco technologies with our comprehensive Softchoice Practice Final quiz. Designed for IT professionals, this quiz covers a range of topics from licensing to cloud solutions, ensuring you have a well-rounded understanding of the subject matter.
- 83 Questions
- Multiple Choice Format
- Instant Feedback on Answers
What is NOT a MS Products in the Enterprise?
Windows 10
Hyper V
Skype for Business
Penetration Testing
Each SQL Server core-based license covers two cores
True
False
O365 is licensed per device
True
False
Softchoice does NOT provide the following services for Microsoft customers
CRM Dynamics Installation
Public Cloud TechCheck
O365 Jumpstart
MS Licensing TechCheck
Open licensing agreements can be started with one license?
True
False
A Core Cal does NOT include
Windows Server CAL
Rights Management Services CAL
Exchange Server CAL
System Center CAL
Microsoft SA is required for the following licensing options
Open Business
MPSA
EA
ETLA
Softchoice Keystone Managed Services offer the following for Microsoft
O365 & CRM Dynamics
O365, Azure & EMS
Azure & Windows 10
On-prem Exchange & Skype for Business
Office 365 is good for how many devices per person?
15
9
6
3
What is Microsoft's key market trend?
Surface
Word
Cloud
Excel
O365 Jumpstart services:
Activates Azure
Activated the O365 tenant
Activates SQL
Activates Word
Office Standard includes Word, Excel, PPT, OneNote, Outlook, Publisher, Office Online, Access, InfoPath, & Skype for Business
True
False
Windows Server Datacenter is good for those customers that have:
Everything on AWS
Only physical servers
More than 10 VM's
1 VM
How much of our Keystone business is Cisco related?
Less than 50%
90% plus
47%
25%
What is a Cisco "warranty" called?
Meraki
SA Benefits
VM
Smartnet Total Care
Keystone offers International Support Services for North American customers with international offices
True
False
Which is NOT one of CIsco assessment offerings?
Collaboration Readiness Analyzer
Public Cloud TechCheck
CCT
Network Readiness Analyzer
CCIE stands for
Cisco Certified Internet Expert
Cisco Certified Internetworking Expert
Cisco Certified Internetwork Expert
Cisco Certified Internetnetworking Expert
"Switches create a network" and "routers connect networks"
True
False
Virtualizatoin means "one on many"
True
False
A __________ essentially allows multiple applications to be installed on a single server, sharing the underlying resources so that a server can be more fully utilized
Operating System
Virtual Infrastructure
Virtual Machine
Hypervisor
What is the Keystone service where we provide "break-fix" services for our customers?
Keystone Essentials & Complete
Keystone Essentials
Keystone Monitor
Keystone Technical Support Center
These are the major Hypervisors in the Market
Hyper V, Vsphere, and Arch
Hyper V, Vsafe, and ZenX
HyperV, Vsafe, and Zen Server
HyperV, Vsphere, and Xen
What is the minimum amount of cores you purchase for Windows Server 2016?
2 cores (1 license)
4 cores (2 licenses)
8 cores (4 licenses)
16 cores (8 licenses)
Our Value Proposition is based on a framework that is comprised of a number of elements. Which of these is NOT included?
Consult
Acquire
Implement
Manage
Softchoice was founded in what year?
1999
1985
1994
1989
Softchoice's areas of expertise DO NOT include which of the following:
Data Recovery
Product Sourcing
IT Solutions
Vendor Consolidation/IT Asset Management
What are the 5 key Softchoice departments we talked about during the SC Organizational discussion?
Sales, Business Development, Onboarding, Operations, Managed Services
Sales, Operations, Marketing/Sales Excellence, Cisco & Hybrid IT, Solutions & Services
Sales, Solution & Services, Operations, Business Development, Data Center
Sales, Finance, Facilities, Cisco & Hybrid IT, Managed Services
ISAMs, CSRs, and TSRs work together as a team on accounts
True
False
Crytolocket is this type of specific threat
Virus
Phishing
Randsomeware
Trojan Horse
What are 3 main Security Categories discussed in the training?
Client, Datacenter, Endpoint
Datacenter, Network, Client
Server, Storage, Network
Client, Cloud, Datacenter
The acronym SMAC stands for:
Social, Mobile, Analytics, Cloud
Social, Mobile Analyze, Client
Security, Mobility, Analytics, Cloud
Security, Mobile, Acquire, Client
AWS is known for supplying customers with Iaas and Saas
True
False
What are Softchoice's super categories?
MS, Cisco Hybrid IT, Security, Storage, Cloud
Cisco Hybrid IT, Client Hardware, Data Center, MS, Services
Cisco Hybrid IT, Client Hardware, Client Software, MS, Services
MS, Enterprise Software, Data Center, Professional Services, IT Solutions
How do we categorize our services?
Core, Supported, Manage
Consult, Implement, Manage
Core, Implement, Unsupported
Core, Supported, Unsupported
How do you engage a SA?
PSR
Horizon
Call them up
Instant Message
A NAS uses an applicaiton to access data but a SAN you can access data directly
True
False
Which component allows the service to operate the software., make calculations, and process data?
Hard Drive
Network Card
Central Processing Unit (CPU)
Memory
What is back-up?
A secondary plan when primary storage is compromised
Primary storage
A process of copying data so it may be used to restore the original after data loss
A and C
Which is not a type of server hard drive?
SATA
FC/SAS
Flash/SSD
Thumb Drive
This type of server is ideal for small businesses and those businesses with a lot of remote locations
Rack
Tower
Blade
A server enclosure that includes cooling and power is called...
Chassis
Rack
Mount
Stack
A SAN is directly connected through the network and used for the file based storage
True
False
What were 3 things you were asked to remember about TechChecks?
Data Center TechCheck, SaaS TechCheck, CCT
Data Center TechCheck, CCT, ITAMaaS
CCT, SaaS Insights, ITAMaaS
ITAMaaS, CCT, VOA
Facilitating the meeting is the responsibility of a SA when meeting with a customer and a sales rep
True
False
Expectations of a Sales Rep when they attend a Vendor Training Program DOES NOT include
Listening = learning
Meeting customers
Growing your knowledge
Asking questions
Cloud computing is a general term for anything that involves delivering hosted services over the internet. These services are broadly divided into three categories. Which one is NOT one of these categories?
SaaS
IaaS
NaaS
PaaS
Who is in charge of writing the SOWs?
Engineers
Solutions Arhcitects
Vendor Sales Specialists
Technical Architects
What do you need to get signed by the customer in order to move forward with the CCT?
LOA
VOA
VSS
EA
What are the two largest non-Microsoft vendors in the Client Software category?
Mimecast, Trend Micro
Adobe, AutoDesk
Mindjet, Autocad
Horizon, Snagit
What is the additional percentage earned on a leasing/financing deal?
1%
2%
5%
10%
How are vendors overcoming customers that are reluctant to upgrade to the latest version of their software?
Moving away from perpetual based licensing and moving towards a subscription based licensing model
Calling to check up on them to force them to upgrade
No longer allowing them to but the software
Forcing them to pay double to upgrade
Flexpod is an integrated computing, networking and storage solution developed by:
Cisco and EMC
Cisco and Netapp
Netapp and EMC
Netapp and EMC
Mobility in the enterprise is an opportunity for improved productivity, however it does expose organizations to security concerns
True
False
If a customer is looking for a PC or laptop, what could your next question be?
Are you interested?
What's your cloud strategy?
What type of software will you be running on this device?
What are you doing for recovery?
RAM stands for
Random Action Memory
Random Access Memory
Required Access Memory
Required Action Memory
What does IMAC-D mean?
Install, Add, Make, Chance, Decomission
Install, Add, Move, Change, De-install
Implement, Add, Move, Change, Decomission
Implement, Augment, Move, Change, Disposition
A list of a company's most purchased items on Softchoice.com is called:
Standards List
ETLA
Dashboard
CRM
With Softchoice.com you have the ability to see what your client sees by:
Logging in as a client
Using the Impersonation Panel
Entering the client number into the search box
This feature is not available yet
Which of these help make up DABI?
Discover
Business Intelligence
Business Infrastructure
Architecture
What is the minimum a customer has to purchase to qualify for leasing/financing?
$6000
$1
$1000
$3000
How do we rank the services that ITLS provides our clients?
Bronze, Platinum, Gold
Bronze, Gold, Platinum
Bronze, Silver, Gold
Bronze, Silver, Platinum
What is NOT one of the benefits with MPS?
Reduce internal costs
Enhance security
Software upgrades
More producivity
One of the vendors NOT included in MPS is:
HP
Kaspersky
Lexsmart
Cannon
Adobe offers Creative Cloud licensing in both perpetual and subscription
True
False
Photoshop is part of what Adobe Suite>
Creative Suite
Creative Cloud
Lightroom Suite
Cloud Creative
What is not part of Adobe's volume licensing programs?
TLP
ETLA
VIP
EA
Flexpod is designed for customers that AREN'T moving towards a more mature IT operation
True
False
What is Enterprise Software?
Software that benefits Endusers
Software that benefits an organization as a whole
Managed Services to take an organization from sustaining to innovating
Adobe Acrobat
A customer is looking to move to VDI. They are currently using laptops and desktops that are between 3-5 years old. What would you talk to them about moving to?
Converged Infrastructure
Workstations & a Client Hardware TechCheck
Thin clients and a Fair Market Value TechCheck
New desktops and Laptops & a Public Cloud TechCheck
Assessment services - licensing techchecks (Adobe), Presales resources, & bringing clarity to the complexity of volume licensing agreements, renewals, and asset management are examples of Softchoice's value around what super category?
Cisco & Hybrid IT
Client Hardware
Services
Client Software
Which is not one of the tangible results of IT Lifecycle Services?
Increase productivity
Proper installation
Licensing discounts
Environmental Benefit
When you log into Horizon for the first time, what is the main page that holds all of the files with the different groups?
Spring board
Launch Pad
Lunch Box
Console
After you search for the customer, your results found 258 records. What is the best way to view the list of accounts?
Launch view
Account view
Grid view
Query find
What F key will execute a search function?
F1
F9
F6
F8
What symbol will enable you to find more results when searching with Horizon?
$
%
&
#
You can convert quote to an order by pressing the Control and O
True
False
Which of the following are NOT typical roles in the IT Organization?
Line of Business manager
CIO
VP of IT
Purchasing
Managerial leader
Network Manager
The VP of IT often will have a diverse and broad background, and it's acceptable for him/her to have little technical background knowledge despite being the leader of the IT department
True
False
What are the main responsibilities of a help desk? Select all that apply to the image on the right
Software, desktop and laptop rollouts
Maintenance of company's computer networking system
Software distribution
Endpoint security
Management of help desk, client fleet, telephony and communications
A database administrator has only one responsibility: protect the data
True
False
A network manager is responsible for the evaluation and installation of hardware even though they may have subordinate employees to handle the initial work.
True
False
What questions would be most appropriate when talking to an IT director? Select all that apply to the image in the center
What are your company's top three business objectives?
What applications are creating an increased need for storage
How do you stay abreast of current technology issues and trends?
If you had an extra $100K to spend on IT, how would you use it?
What scares you most about your IT infrastructure?
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