Day Two Training

How do you access opening/closing reports in Doorswap?
Payables
Bank Register
Revenue Rule
Report Sets
What items are needed from the tenant to rent a unit?
ID and payment
Car insurance and birth certificate
Dental records
Social security card and proof of address
What do you do with an Auto-pay form after you complete a move-in?
Shred it immediately
Scan it into Doorswap and file the physical copy
Scan it into Doorswap and destroy all other copies
File it with the tenant's lease agreement
Where can you access important ASM documents online?
Www.asmordering.com
Www.asmdocuments.com
Www.absolutemgmt.com
Www.alphastaff.com
If a tenant asks you a question about SBOA-TI coverage, what can you tell them?
Everything you know
Refer them to the brochure, you can not answer any questions
Read the coverage items from the brochure, but offer nothing else
Guarantee them that everything is covered
The tenant information sheet should only be filled out by the new tenant when:
It will help expedite the rental process
You want to have an early lunch
It is closing time
Always have the tenant fill out the sheet
When is it acceptable to prorate a tenant's rent?
Always
Never
Within two weeks of rental
During the holidays
The purple binder is used for:
Tenant phone numbers
Maintenance tracking
Property answer book
Invoices
We accept all forms of payments including cash, card, check, money order, and bank draft.
True
False
When is it acceptable to use petty cash for personal reasons?
In a personal emergency
Never
In between pay periods
Always, as long as you pay it back
How often should collection accounts be contacted?
Three times a week
Once weekly
Every other day
Every day
Do you acknowledge that you have been appropriately trained on and understand Alphastaff, Doorswap, and the ASM Forum?
Yes
No
Do you acknowledge that you have been trained on and understand SBOA-TI?
Yes
No
Do you acknowledge that you have been trained on and understand records and organization, financial responsibility, inventory, and collections?
Yes
No
By typing your full name below, you acknowledge that you have been trained on and understand all aspect of operations.
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