NT Fundamentals

A G contacted us stating that they do not have access to their account. He had submitted a reso request and now due to change in his plans, wants to retract it.
Retract the request on behalf of the G
Escalate to Trip
Advise the G of the steps to retract the request.
None of the above
Pearl who has enabled "Require Profile Photo" as her guest requirements, has received a reso for her L. The profile photo on the G's profile is of a flower which is causing a concern for Pearl. She wants to cancel the reso. Which of the cancellation penalties will apply ?
Automated Review
Unavailable/blocked calendar
No penalties
Cancellation Fee
What all elements are included in the Special Offer sent by H to the potential G ?
Cost for all the nights booked
Service Fee
Cleaning Fee
Fees for extra G or services
When will the G get an option to leave a review in case of CBH reso ? If the reservation has been cancelled
on or after the day of check-in
on the day of check-in
3 days after check-in
All of the above
Hosts can offer multiple guests a Special Offer for the same dates.
True
False
In which of the following events should we not escalate to the PX Team ?
Failed refunds that have a fail reason other than “Cannot refund a transaction unless it is settled”.
The payout is less than expected
Missing payout, after the estimated processing time has passed.
Double charges
Which of the following functionalities is the co-host allowed to have ?
Access payout information
Manage listing and reservations.
Initiate Resolution Center cases
Send and request money from a guest
Guests booking reservations with flexible and moderate cancellation policies can receive a 10% discount.
True
False
A H contacted us stating that G has agreed for a mutual cancellation of the reservation. What should the CX do next ?
CBA the reso.
Create a GT and seek permission from the G, and then CBA the reso.
Escalate to Trip
CBH the reso
In which of the following scenarios should an NT CX freeze the H payout ?
Payments Collections Issue
Check-in troubles
Misclassified Listing
All of the above.
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