Coaches Maintenance Skill Quiz 1

How do you hide a message in a room that's been sent?

Double click on any message to hide it

Right click on the message to toggle the hide button, then click it

You cant hide a message that's been sent

How do you answer the phone when a user or client calls in?

Hi, this is [name] with Relationship Hero, how can I help you?

Hi, this is [name] with Relationship Hero, how are you doing today?

Hi, this is [name] with Relationship Hero, what seems to be your issue?

If you see this happen in a room, what should you do next?

Use hesitation script - "I'm sensing a bit of hesitation.. may I ask why?"

Write: "Let me know if you have any questions about our service."

You're on the phone with a client and they're ready to enter their payment info. How do you collect the info from them?

By doing: /set creditcard cardnumberhere

By simply writing the card number in the room

Contacting an admin

None of the above

When can you disable autobid

Never

After talking to an admin

If its going crazy. (i.e. More than 1 or 2 rooms are coming in when all experts are busy)

You want to suggest a client to send the following message "Yeah that sounds great. Got any plans for the weekend?". To make it easy for them to copy the message, how would you format your suggestion before sending?

In quotes: "Yeah that sounds great. Got any plans for the weekend?"

With a greater than sign: >Yeah that sounds great. Got any plans for the weekend?

As you would write any message: Yeah that sounds great. Got any plans for the weekend?

'@channel' gets tagged in many different channels on slack. What channel(s) must you read all the @channel tags from? Check all that apply

How would you find the keyword that a user Google searched for before seeing our ad?

/lookup keyword

Click on any of their user icons and look for "keyword"

Ask the user what they searched for

You're talking to a client and want to end the session. What order would you do the following command?

/end ----> /wn

/pause ----> /wn ---> /end

/pause ----> /wn

/pause ---> /end ----> /wn

If you're talking to a client in a session and it goes into the company meeting time, what option(s) do you have? Click all that apply.

Tell the client you need to go to a meeting and leave.

Ask client if they have time to talk after the meeting because you need to go to a meeting. If they say they DON'T have time then its still okay to stop the session if you want to attend the meeting.

Multi-task with doing the session and being in the meeting while leaving microphone on mute.

Tell the client you have a short meeting coming up and ask if they're ok with talking in an hour or prefer to continue now. If they prefer now, then you should stick to the coaching session and listen to recording later.

If a client wants a refund and no admin is available, what should you do?

Give a refund and contact admin about it.

Contact an admin about the request and let the client know you've notified the support team.

If a user/client wants to call you and has either not called in before or never entered their phone number, what command(s) should you use?

/getphone and /callexpect

No command is needed. You can just tell them to call the number on the upper-right corner of the site.

/getphone and /expectcall

If you missed a call from a first time user, what commands/scripts should you use? Select all that apply

/getphone

//missedcall

//missed

/expectcall

If you want to merge the account BigDog into LittleCat, what command would you use and in what room would you put the command? First write the room that the command would go in, followed by a space, and then the command. So you'll enter [roomname] [space] [full command]

What (2) scripts should you initially use when starting a consultation? Check all that apply

"Just a bit of background info first..."

"Can you tell me what happened that led to the break up?"

The script corresponding to the breakup reason

"Have you been in contact since the break up?"

Can you run the timer helping a client that is an abuser and/or have been abused get back together with their ex?

Yes, but check abusive relationship guide on how you can help

No, but check abusive relationship guide on how you can help

If you see this happen in a room, what should you do next?

Use hesitation script - "I'm sensing a bit of hesitation.. may I ask why?"

Write: "Let me know if you have any questions about our service."

If you want to transfer a room to an expert named Kate, what would it look like? Please type in the command below as you would in the room on the site.

Which command do you use to look up a clients room whose email is bob@gmail.com. Please type in the command below as you would in a room on the site to look up bob@gmail.com

What is the proper command for setting someone's name as "Bob" in a room? Please type in the command below as you would in the room on the site.

If you wanted to toss a room to to an expert named Jack, what would it look like? Please type in the command below as you would in the room on the site.

If you want to send a user/client their magic link URL to their chat room, what command would you enter? Please type in the command below as you would in the room on the site.

If you're expecting to get a call from a certain room, what command would you use in that room? Please type in the command below as you would in the room on the site.

Unlock and Upgrade

Remove all limits from your Quizzes

Coaches Maintenance Skill Quiz 1

More Quizzes