Telephone Etiquette
1. Telephone communication can represent the first impression your customer may have about your organisation.
True
False
2. “Who is this” is the proper way to inquire about a caller?
True
False
3. What is not an active listening word that will let your party know you are listening while on a business phone call?
A. "Yes"
B. "I see"
C. "Great"
D. "What?"
5. Why should you keep a pad and pen near the phone for use during business calls?
A. To jot down ideas to suggest to your telephone companion
B. To help script your call so you don't forget anything
C. To jot down notes about other things you need to do
D. To jot down things your party says so you remember them
6. If you are in a peer's office and you answer the phone for them, it is inappropriate to say "who's calling please".
True
False
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