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Customer Service

Name 5 skills needed for customer service
How can you provide good Customer Service?
Say Thank you
Listen
Know your products
Be friendly
All of the Above
True or False: When a customer is yelling at you it is okay to yell at them?
True
False
True or False: Greeting a customer with a smile and saying "Hello" or "Good Morning" are ways to demonstrate good customer service?
True
False
Name 4 things you can do when dealing with a difficult customer.
Which of the following are skills you need for customer service?
Clear communication skills
Patience
Knowledge of the product
Willingness to learn
All of the above
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