POD TRIVIA
POD Knowledge Quiz
Test your knowledge about POD processes and procedures with our engaging quiz! Answer questions that will challenge your understanding and help you learn more about vehicle swaps, customer service, and registration statuses.
- 8 Multiple Choice Questions
- Gain insights into key POD practices
- Perfect for employees looking to enhance their skills!
Sally is still in her 7DMBG. She wants to swap into a Pre-Order Vehicle. Can we accommodate this request?
Of Course! Shes still in 7DMBG
No we cannot.
Billy Bob is having mechanical issues with his vehicle and has decided to swap. What is one option you can offer without getting TL approval?
Extend mileage from 400 to 600 miles
Offer to extend 7DMBG by 4 additional days
If original vehicle did not have a delivery charge, we can waive it for the swapped vehicle
$500 SPR
$150 GNR
Waive the down payment
If a California customer calls in on day 6 to add a referral, can we hook it up?
Heck ya! Apply that GNR!
Sadly we cannot.
What is the reg status of PID: 8703284
Submitted
Completed
Partial
Partial Received
Rejected
What is the current ETA for a Cancelled Swap Rebuild?
7-10 Business Days
15-30 Business Days
50-70 Business Days
10-20 Business Days
PID 11977120 When was this CX registration completed and what third party did we use to complete?
6/11 Reg USA
4/26 ASAP Titles
6/11 ASAP Titles
6/11 Reg USA
Mrs. Williamsonburger calls in and advises her windshield wipers are broken. What is the first thing we should do (outside of verifying the customer)
Send them $65 per Empowerment Tree for new wipers
Send to PRF for the SR process
Apologize and show empathy
Provide $100 GNR for experience
Hang Up
PID 15593643. There was a question asked about this customer today at 1130 AM. Who asked it?
Robert Carillo
Ellis Maske
Felicia Gillespie
Willie Rollins
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