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TAKE THE PULSE OF YOUR PRACTICE WITH THIS ASSESSMENT!

In writing, we have a clear vision that has been communicated and is shared by the entire team.
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Our core values are clear and drive all of the business decisions around the direction we want to move in.
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Our business service offering and focus is clear. We keep our people, systems and processes focused on it.
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The definition of our ideal customer (target market) is clear and our energy on marketing and sales is focused on it.
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We have a consistent process for providing service to our customers, from when someone first contacts us, to onboarding and service delivery.
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Our organizational chart is clear, complete, consistently updated and includes any outsourced vendors we use.
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We have regular meetings with the team so everyone knows what the ongoing priorities are.
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Our core business processes are simplified, streamlined, documented and followed to create predictability in the results we want.
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We have systems for obtaining regular feedback from customers and/or employees so we always know their level of satisfaction.
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We are fully utilizing our CRM and have built workflows to manage day-to-day customer requests and activities.
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