Digital Library Basics
Digital Library Basics Quiz
Test your knowledge on digital library services with our engaging quiz! You’ll find questions that cover everything from specific services to user experience. This is a great way to enhance your understanding and ensure you’re up-to-date with library offerings.
Learn about:
- Digital services we provide
- How to assist customers with digital tools
- Guest access and operational protocols
Which is NOT one of the digital services we currently offer?
Kanopy
Overdrive/Libby
Tumblebooks
Freegal
When a customer tells us a service is not working, we immediately submit a ticket.
True
False
The process to sign-up for each digital service can differ.
True
False
When conducting a reference interview or providing reader's advisory, we should always push digital services over our physical collection.
True
False
What would be a good reason to regularly explore our digital services?
It's important to be an expert on everything.
To push customers to use digital services only. Books are gross germ factories.
To provide our customers with options and different ways to access library services.
We're going to stop buying books soon.
All Spokane Public Library cardholders can use our digital services.
True
False
What is a common message that makes Hoopla users think there's something wrong their card.
"This book is not for you. Try again."
"The collective daily borrow limit set by your library has been reached and will reset at midnight."
"This movie is not certified fresh on Rotten Tomatoes. Choose wisely."
"The triangulation of your position and our satellites has been scrambled. Please move to a different room."
If a customer needs additional help they are out of luck. We should just tell them "Good luck with that."
True
False
Our digital services offer extensive help FAQs for customers.
True
False
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