Check Disputes

If a check transaction has not posted to the account yet or is showing as a pending item, you should complete a dispute.

True

False

A check stop payment should be completed if a check transaction has not posted to the account yet or is showing as a pending item.

True

False

What are the six reasons a customer may request a check debit entry to be returned?

Forged endorsement

Unauthorized maker

Dissatisfied with service

Unauthorized draft

Altered amount/payee name

Will cause overdraft

Counterfeit check

Forged signature

If multiple check items contain different dispute reasons, one dispute can be completed for all items.

True

False

All check disputes accepted verbally or in writing must be submitted via Centrix on the day of receipt.

True

False

A personal/business consumer is required to sign the Affidavit in order to initiate the check dispute.

True

False

Affidavits must be returned within 14 business days after the dispute is filed in Centrix.

True

False

If the customer is present, the customer must sign the Affidavit, and have it notarized

True

False

If the customer is not present, they do not need to sign and notarize the Affidavit.

True

False

The customer will need to contact an attorney for the Affidavit.

True

False

{"name":"Check Disputes", "url":"https://www.quiz-maker.com/Q4MNAP7L5","txt":"If a check transaction has not posted to the account yet or is showing as a pending item, you should complete a dispute., A check stop payment should be completed if a check transaction has not posted to the account yet or is showing as a pending item., What are the six reasons a customer may request a check debit entry to be returned?","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}

Quiz Maker