Check Disputes
Check Disputes Quiz
Test your knowledge on check disputes and learn how to manage them effectively. This quiz covers essential scenarios and procedures that customers may encounter.
- Understand when to dispute a check
- Learn about stop payment processes
- Identify reasons for check returns
- Familiarize yourself with affidavit requirements
If a check transaction has not posted to the account yet or is showing as a pending item, you should complete a dispute.
True
False
A check stop payment should be completed if a check transaction has not posted to the account yet or is showing as a pending item.
True
False
What are the six reasons a customer may request a check debit entry to be returned?
Forged endorsement
Unauthorized maker
Dissatisfied with service
Unauthorized draft
Altered amount/payee name
Will cause overdraft
Counterfeit check
Forged signature
If multiple check items contain different dispute reasons, one dispute can be completed for all items.
True
False
All check disputes accepted verbally or in writing must be submitted via Centrix on the day of receipt.
True
False
A personal/business consumer is required to sign the Affidavit in order to initiate the check dispute.
True
False
Affidavits must be returned within 14 business days after the dispute is filed in Centrix.
True
False
If the customer is present, the customer must sign the Affidavit, and have it notarized
True
False
If the customer is not present, they do not need to sign and notarize the Affidavit.
True
False
The customer will need to contact an attorney for the Affidavit.
True
False
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